Business Process Analyst (9006)

Servus Credit Union - Edmonton, AB (30+ days ago)

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Business Process Analyst
Are you a team player that helps make your workplace great?
Are you a self-starter who can see opportunities and offer great solutions?
Do you love to work and recognize what matters to you in our company’s values?

The Business Process Analyst's (BPA) role in the organization is to ensure that process design and creation is in alignment and compliance with the overall business goals and objectives.

The Business Process Analyst will manage process transformation projects, identify process change impacts, lead process discovery, design workshops, coach process owners, and measure and report on process performance where possible. They will manage process improvement using the business process management cycle; Plan, Analyze, Design and Model, Implement, Monitor and Control, and Refine.

Using the JOE (Lean) methodology they will provide analysis and assessment of current processes, evaluate alternate process design options, and make recommendations for change based on various frameworks. The position is responsible for understanding the workings of the organization-wide processes in order to assist in the improvement and maintenance of all organizational processes.

The Business Process Analyst must be able to see the big picture, while also understanding the detailed steps in any given process under review. A key element is to understand project objectives and desired outcomes and keep stakeholders focused on the identified outcomes.

This position is a member of the Business Process Management team, reporting to the Senior Manager Business Process Management, within the Corporate Effectiveness department and has no direct reports.

What does a Business Process Analyst do?

  • Review and analysis for both major corporate projects and departmental requests
  • Collaborate with stakeholders at various levels (from tactical to senior management), internal and/or external to the company.
  • Conduct branch or departmental assessments and observations, resulting in recommended solutions of high level processes, adjustments to FTEs, a cost benefit analysis, and an implementation plan.
  • Support the release of prioritized corporate projects by participating on the project teams directly as process analysts, providing an analysis of the current state, and in assessing and identifying business change impacts for the Business Readiness team.
  • Work with business teams and stakeholders to find the best way to design new processes and solve process-related problems.
  • Research and collect data to understand the problem, value to the customer and the need for change.
What are some of the skills a Business Process Analyst must have?

Excellent communication skills and the ability to answer questions and solve problems
The ability to work well with others and thrive in a team-based workplace
A knack for working quickly and accurately at the same time
Is able to gathers input/information from a few different sources to reach a conclusion
Always strives to consistently meet service standards

A working knowledge of Business Process Management, Continuous Improvement business process best practices, emerging trends and technologies
A strong understanding of the business and functional units, products, services and processes and pertinent policy and procedures impacting delivery is critical.
A minimum of 8 years banking experience is required

This role is suited to someone with a wide range of skills:
Embrace creativity and innovation
Have proven ability to facilitate process workshops with senior and/or cross-functional groups
Be a problem solver with strong analytical, research and evaluation skills
Competent in the use of business process modeling tools and techniques
Knowledge of business process modeling notation (BPMN)
Experience in business process design
Excellent human relations and communication skills
Ability to perform effectively under deadlines with multiple priorities
Ability to work both independently and in a team-oriented, collaborative environment
Ability to implement new processes and manage process change
Excellent knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint
Working knowledge of Visio, OnBase or other modeling tools desirable
Working knowledge of Microsoft SharePoint desirable

Education and Training:
Bachelor’s degree or diploma in Commerce, Finance, IT or a combination of experience and education in a comparable role would be considered.
BPM Certification or BA Certification would be an asset.

Licenses/Certificates :
Lean Certification is a requirement. On the job training may be available.

Any other special requirements necessary to do the job:
Weekend or shift work, available to travel, etc.

The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.