Compass Group Canada - Calgary, AB (30+ days ago)

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Position Title: Regional Director of Operations

Reports To: Executive Vice President, Healthcare

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

Now, if you were to come on board as a Regional Director of Operations, we’d ask you to do the following for us:

Increase division revenue and profitability by developing forecasts, analyzing operation capabilities, and ensuring budget adherence.
Provide tools for success and set operational standards, goals, and expectations.
Build strong client relationships, conduct business plan reviews, and drive account retention.
Implement new business strategies in collaboration with Compass support functions.
Attract, develop, and retain associates; develop succession planning and provide a safe, supportive work environment.
Support the labour relations strategy process for unionized accounts, interacting with representatives and administering fair policy and procedures during negotiations.
Lead and support multi-unit management teams in attaining financial and operational goals.

Think you have what it takes to be our Regional Director of Operations? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

Post-secondary degree or diploma required; MBA preferred.
10 years of senior leadership experience in healthcare and contract facilities management.
Solid understanding of senior living, acute care and long-term care support services.
Experience managing multiple sites in complex environments (union and non-union).
Proven financial management skills within a comparable size business portfolio.
Strong mentor and leader with an ability to build client relationships at all levels.
Excellent decision-maker with strong communication skills (written and verbal).
Comfortable with a dual-reporting relationship (Food and Facilities Management).
Willingness to travel.
Proficient with MS Office including Word, Excel, and PowerPoint.

Apply to Compass One Healthcare today!

Compass One Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 374655