front desk clerk, hotel

Sternwheeler Hotel & Conference Centre - Whitehorse, YT (30+ days ago)

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or equivalent experience
Business Equipment and Computer Applications
Spreadsheet
Opera
Multi-line switchboard
Internet
Specific Skills
Take, cancel and change room reservations
Register arriving guests and assign rooms
Process group arrivals and departures
Process guests' departures, calculate charges and receive payments
Investigate and resolve complaints and claims
Exchange foreign currency
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Provide customer service
Assist clients/guests with special needs
Maintain an inventory of vacancies, reservations and room assignments
Security and Safety
Criminal record check
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Standing for extended periods
Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus
Reliability
Organized