Banff Gondola, Guest Experience Agent $16/hr

Banff Jasper Collection by Pursuit - Banff, AB (30+ days ago)

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Overview:
We're a team of adventurous spirits who thrive on building connections. We're guided by our leading core value of Safety First in all that we do. As part of our Safety Promise, we are implementing safety measures for our team that include added precautions if feeling unwell, physical distancing practices and comprehensive cleaning processes. Keeping everyone safe and healthy is a shared commitment to each other and to our guests.

Our collection of travel experiences is united by the power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.
Our Vision is to be the world’s leading provider of experiential adventure travel.
Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.

Responsibilities:
Welcomes all Banff Gondola guests both at the Lower and Upper Terminal
Assists with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
Uses a computerized ticketing system to issue and process guest tickets
Handles cash and credit transactions
Validates tickets prior to boarding
Helps with the management of traffic flow throughout the lower and upper terminal buildings
Provides value-added guest experience piece to visitors of the Banff Gondola
Solicits guest feedback
Becomes knowledgeable and answers questions regarding the Gondola offerings and Pursuit offerings
Learns to answer questions on topics related to the surrounding area, wildlife and local human history
Participates in programs and/or assist guest speakers during special programs or events

Adheres to the company values:
Acknowledges that safety of both staff and guests is paramount to creating a positive experience for both (Safety first)
Honors place by maintaining cleanliness of the areas, ensuring wildlife is not approached or fed, showing respect to colleagues (Honour place)
Anticipates our guest needs by asking them if they require assistance, directing them to restrooms, restaurants, outside and inside areas and attractions, giving them a brief idea of the offerings and setting their expectations as well as taking their pictures
Brings their best to work every day by being engaged and positive
Assists in Health and Safety and Green Team initiatives
Ensures a memorable Guest Experience

Qualifications:
The ideal candidate will possess the following knowledge, skills and abilities:

A high level of customer service and experience in guest services, or similar
Attention to detail and good communication and listening skills with local and international guests and staff
Passion for making a difference for each guest
Friendly personality and cooperative nature
Ability to reason and react with quick, thoughtful judgement, while remaining calm under pressure
Fluent in English, both written and spoken
Second language skills highly advantageous
Initiative to walk up to guests and engage with them
Strong communication skills towards customers and supervisors
Autonomy to work unsupervised, report observations to supervisors
Creativity and willingness to improve guest experience
Solid knowledge of the products and services available in Banff and its surroundings
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
Work in a fast-paced environment and overcome guest objections
Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
Capable of performing demanding physical/manual duties as required
Meet Pursuit's grooming standards
First Aid certification are an asset
To honor our commitment to be “Always Honest” all employees must consent to a criminal record check

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

EEO Information:Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.