PURPOSE OF JOB
The Data Scientist, Supply Chain/Customer Profitability is responsible for StaplesCanada. They will perform statistical analysis, build models, and leverage machine learning to solve complex business problems. This role will implement and execute internal reporting focused on driving increased process efficiency and reducing cost in the customer’s post-purchase experience. They will strive to produce timely and accurate analytics support for key stakeholders in the delivery business.
Reporting to the Manager, Data Sciences & Digital Analytics, this role will work to optimize the balance between delivery cost and customer experience at Staples Canada. The Data Scientist will have the opportunity to help drive data technology decisions at one of Canada’s largest online retailers.
PRIMARY DUTIES AND RESPONSIBILITIES
Build, validate, and maintain comprehensive data sets
Deploy machine learning models to dynamically accommodate for order costs and improve the post-purchase customer experience
Solve complex supply chain and customer support challenges, and become the go-to resource for all post-purchase data at STAPLES Canada
Understand disparate data sources and determine their multi-dimensional relationships
Develop and implement feedback mechanisms for profitability models
Provide quantitative research and analysis to identify process improvement
Prepare presentations and recommendations for multiple stakeholders, inclusive of all levels of management
Communicate business intelligence related to our fulfillment centers, transportation network, and customer service team
Develop dashboards and reporting in Looker and distribute on a regular cadence
Ad hoc analytics requests as required
PHYSICAL DEMANDS / WORKING CONDITIONS
This role involves 10% travel through Canada and the USA.
Knowledge / Skill Requirements:
Previous hands-on AI/ML experience required
Understanding of serverless computing concepts, ideally within Google Cloud Platform
Expert working knowledge of SQL, Python, and/or Node.js
Experience with data mining, cleansing, and ETL
Familiarity with the Segment customer data platform
Comfortable developing reporting in BI tools like Looker or Tableau
4-6 years experience with big data technologies and machine learning
Post-secondary education is required
Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Job: Business Services - Canada Retail
Location(s): CA-ON-Richmond Hill
Staples Canada is committed to the principle of equity in employment. We welcome diversity and encourage applications from all qualified women and men, including persons with disabilities, members of visible minorities & Aboriginal People.