Manager: Academic Advising (Faculty of Science)

Wilfrid Laurier University - Waterloo, ON (28 days ago)

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Wilfrid Laurier University is a leading multi-campus, university known for academic excellence and a culture that inspires lives of leadership and purpose. Laurier has a distinct commitment to teaching, research, experiential learning, sustainability and scholarship, which combine to address critical challenges in society, business, the economy and the environment – globally and in the communities we serve. At Laurier’s heart is its strong student focus, which results in exceptional levels of student satisfaction and a deep sense of community that lives on through the university’s highly engaged alumni. Laurier takes pride in building meaningful relationships with colleagues and students. The Laurier community supports one another, encourages collaboration and teamwork and respects work/life balance, all while recognizing the importance of a challenging, rewarding and inspiring career. Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto. Diversity is one of Laurier’s core values. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.We currently have an opportunity to join the Laurier community as a Manager: Academic Advising (Faculty of Science).
At Laurier, we are a community. It’s what brings our students here and what keeps our people here.
As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster, and value the same qualities of leadership and purpose in our employee community.

Working within the organizational unit of the Dean of Science, the Manager of Academic Advising (FoS) will provide oversight to all academic advising activities for programs affiliated with the Faculty of Science. Reporting to the Senior Administrative Officer and working collaboratively with the Associate Dean of Student Services for the Faculty of Science, the incumbent will play a lead role in coordinating the activities of the Advising Office.

The Manager of Academic Advising (FoS) must have a sound knowledge of the policies, procedures, and regulations of the University calendar and more specifically within the Faculty of Science.

Working within a multi-campus environment and based at the Waterloo campus, the Manager of Academic Advising (FoS) will be knowledgeable of University’s resources including the Dean of Students Office, Indigenous Student Services, Accessible Learning, Enrolment Services (Admissions, Recruitment, Examinations, Scheduling, and Student Awards), Counseling Services, and Learning Services.

The Manager of Academic Advising (FoS), will coordinate the day to day operations of the department which includes academic advising, the processing of student petitions, and acting as a resource to the Associate Dean of Student Services (FoS) in the assessment of academic misconduct. The Manager will provide direct oversight to the Academic Advising team within the Faculty of Science and must be able to interpret student records, transcripts, course outlines, as well as documentation submitted by students in support of their academic progression. Additionally, the incumbent will be required to keep abreast of new practices pertaining to student retention, and implement programs to improve student success and retention.

This position has a university-wide mandate and is based at the Waterloo Campus. The incumbent provides leadership in a multi-campus environment, requiring regular interaction, communication and collaboration with staff and stakeholders at the Waterloo Campus, Brantford Campus and Toronto office and external partners. The Manager will ensure the unit’s policies, programs and services are delivered equitably across all campuses and reflect the needs of local stakeholders.

The normal hours of work are 8:30 am to 4:30 pm, Monday to Friday. Flexibility in hours will be required, including evening and/or weekend work to accommodate special functions associated with the Faculty of Science and the University (e.g., Headstart, Orientation Week, Open House, OUF).


Academic Advising:
Provides academic advising to students enrolled in Faculty of Science programs;
Meets with current and incoming students to provide guidance and information relating to degree requirements, course selection, and relevant regulations and procedures which impact student academic success;
Develops programs and strategies to assist academically “at risk” students;
Addresses student needs during periods of personal and academic crisis and provides procedural guidance on petitions, withdrawal from the University and other academic issues;
Proactively works with students to achieve academic success;
Develops and presents workshops and training materials on behalf of the Faculty of Science.

Proactively communicates with Department Chairs and Program Coordinators to ensure that program requirements are understood and effectively communicated to students;
Identifies changes to University/Senate regulations as applicable to the Faculty of Science, and disseminates this information to faculty and staff;
Stays informed and up to date on issues facing Post-Secondary and High School students to improve current practices;
Collaboratively seeks opportunities to integrate ideas and share resources;
Assists in the development of policies and procedures related to academic advising;
Develops and oversees standardized data reporting and administration of assessment strategies that address evaluation of practices and programs within the Faculty of Science;
Possesses a working knowledge of the various types of student financial assistance programs;
Ensures that the Academic Advising Office for the Faculty of Science is in compliance with the University’s privacy and confidentiality policies;
Manages the maintenance of the academic advising website;
Works collaboratively with other departments to advance student success.

Leadership and Mentoring:
Manages the Faculty’s academic advising case load in a manner that promotes retention, persistence, and student success through proactive interactions and interventions as well as ensuring team success and collaboration;
Provide leadership, mentoring, and coaching to direct reports and to those individuals involved in the development of curriculum for the undergraduate programs within the Faculty of Science;
Empower staff to take the lead on projects and their own professional development as necessary;
Responsible for hiring and performance management of direct reports;
Develop and deliver appropriate training to direct reports and appropriate academic partners;
Build strong relationships between the Academic Advising Office and Departments within the Faculty of Science, appropriate functional units in other faculties, and other appropriate external partners;
Identifies best practices for academic advising; develops and implements these best practices within the Academic Advising Office for the Faculty of Science.


Minimum Bachelor’s degree from a post-secondary institution
Five years relevant experience in an academic setting;
Demonstrated leadership and management competencies;
Demonstrated comprehensive understanding of academic programs, procedures and policies at the undergraduate level;
Effective advising skills; tact and diplomacy essential;
Demonstrated sensitivity and discretion in interacting with the internal/external community in regards to academic matters;
Proven ability to identify problems and to deal with difficult situations by probing for information, analyzing complex situations and providing solutions;
Proven ability to respond quickly and decisively in a crisis situation in a calm and reasonable manner;
Exceptional research, writing, communication and presentation skills;
Ability to work independently and under pressure;
Strong organizational skills including the ability to change priorities and to implement strategic planning
Excellent technical skills including knowledge of Microsoft Office, Banner and Cognos.