Director of Care

Retirement Concepts - Vancouver Island, BC (30+ days ago)

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Responsible to the General Manager and/or designate, the Director of Care is accountable for

directing and mentoring care staff to ensure resident focused care is achieved, maintaining

accountability of the nursing staff to ensure that resident focused care is appropriate and

implemented, promoting departmental activities to maintain high quality resident care. Central

responsibilities include mentoring the staff to ensure the assessment of nursing care, planning

and implementation of programs to meet resident needs and the coordination of ongoing care

education at the facility. An ability to communicate effectively with residents and their families,

staff, and others in the community is essential. The Director of Care acts as a professional role

model for all staff. Will work collaboratively with the GM. The LPN *DOC performs duties and

helps to monitor departmental activities in accordance with their scope of practice, established

standards, regulations, policies and procedures to maximize resident focused care


Include but not limited to:

1. Works with the management team in defining goals of the organization and contributes to the

development of Company policies and procedures by providing input and feedback

2. Recruits and hires qualified nursing staff and arranges orientation to their responsibilities.

3. Provides direction and support to staff in their daily physical, psychological and social care of

residents. Through resident assessment, review of resident records, and consistent

communication with family and staff, makes informed decisions regarding referrals to

appropriate consultants– ensuring highest quality of life for the resident.

4. Works collaboratively with the Care Manager to oversee completion of Resident Observation

Tool, initial and ongoing MDS assessment, completion of the initial care plan and updating

the care plan to reflect changes in the resident status.

5. Implementation of education programs, with follow-up evaluation of the programs to ensure

care has been improved or otherwise positively impacted. Use of various techniques,

including (but not limited to): ‘teachable moments’, ‘one on one’ meetings with staff, and

guidance for changes in care planning.

6. Applies corporate management policies, interprets collective agreements and responds to

grievances as required.

7. Evaluates staff performance and makes recommendations for improvement where indicated.

8. Schedules and delegates duties to care staff within staffing guidelines and departmental


9. Supervises the efficient use of facility supplies, equipment and manpower within the

department’s budget.

10. Mentors staff in the provision of nursing care as it relates to the completion of assessments

within identified time frames, including the development and updating of care plans, to ensure

the strengths and needs of residents are identified in the provision of resident centered care

11. Disciplines and terminates staff in adherence to prevailing facility policies and procedures, in

collaboration with the GM.

12. Coordinates the admission and discharge of residents with all stakeholders.

13. Coordinates resident care with families, other departments, other care services and agencies.

Liaises with physicians, community agency representatives, families, visitors and volunteers.

14. Maintains a safe environment for residents/family and staff, through:

(a) accident prevention,

(b) knowledge of emergency procedures and regulations, supplies and equipment

(c) appropriate utilization of infection control procedures.

15. In Collaboration with the GM and Care Manager ensures that programs related to risk

management are established (e.g. Infection Control, Medication Safety review Committee,

OH&S Committee). Reports and monitors all resident care indicators through the Care

Management software program.

16. Monitors adherence to all applicable legislation and regulations.

17. Ensures staff are aware of all company policies and procedures and ensures communication

to staff when policies and procedures are changed or added.

18. Ensures paper and electronic documents are maintained as per established standards,

regulations, policies and procedures, ensuring confidentiality is maintained as per policies.

19. Encourages and adheres to a holistic philosophy of wellness, recognizing that each individual

is capable of, to varying degrees making decisions about his/her life and is a partner in the


20. When appropriate and as required Acts on behalf of the General Manager in the absence of

the General Manager.

21. Other miscellaneous tasks as required.


1. Current registration with the BCCNP as an RN, a degree in nursing and progressive nursing

experience and education, in which leadership and administrative skills have been


2. Minimum of three years work experience in management/administration.

3. Minimum of three years work experience in geriatrics.

4. OR a suitable combination of education and experience


1. Ability to multi-task

2. Sound financial management skills, and understanding of funding in a residential care setting

3. Ability to plan, direct and control the delivery of multi-faceted care services

4. Computer literacy in a Windows environment, including email, basic word and excel

5. Extensive knowledge of the Community Care Facility Act, Adult Care Regulations, Multilevel

6. Care Guidelines and other related regulation acts (this may depend on province)

7. Must be able to read, write, and verbally communicate effectively in English

8. Customer service oriented

9. Ability to maintain effective interpersonal and team relationships

10. Conflict resolution skills

11. Demonstrate empathy and understanding of the needs of seniors

Job Types: Full-time, Permanent


  • geriatrics: 3 years (Preferred)
  • management/administration: 3 years (Preferred)


  • Bachelor's Degree (Preferred)


  • BCCNP as an RN (Preferred)