Guest Services and Housekeeping Agent

Wild Renfrew - Port Renfrew, BC (30+ days ago)

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Job Summary

We are looking a professional Guest Services and Housekeeping Associate capable of attending to our guests and establishment with integrity and attention to detail. The goal is to maintain a friendly, clean, and orderly environment for our guests and colleagues. The applicant will be serving our guests’ needs while maintaining the company’s high standards of excellence, delivered with a genuine warm and welcoming style of service.

Responsibilities and Duties

· Greet guests with an approachable manner

· Answer inquiries in person, via email and telephone, using professional language and etiquette

· Address concerns and requests with patience

· Make and manage accommodation reservations

· Process all guest check-ins, check-outs, room assignments, deposits, and room payments

· Maintain equipment and promptly notify superiors of any damages, deficits, and disturbances

· Provide directions and up-to-date information about local amenities and features to guests

· Assist guest by answering inquiries about our adventure activities and inform guests of activity style, physical requirements, duration, and cost

· Maintain the highest of standards in cleanliness and excellence

· Ensure all rooms are cared for and inspected according to standards

· Monitor inventory levels of all linens, cleaning products, and consumable products as appropriate

· Demonstrate extensive product knowledge of all cleaning products

· Maintain equipment and promptly notify the maintenance department of any damages or deficits

· Adhere and enforce strict rules regarding health and safety and be aware of all company-related policies and procedures

· Strong product knowledge of our 'locals first' approach to retail stock

· Perform other tasks or projects as assigned by management, which may include cross training for other positions within the company

Qualifications and Skills

· Dedicated, keen, and self-disciplined individual with a sincere desire to provide excellent customer service within a high-volume environment, while maintaining a motivated and organized environment for fellow employees

· Minimum of 2 years of Hospitality/Housekeeping experience in a Customer Service or Housekeeping role within a resort or hotel environment

· Strong personal interest in outdoor education and adventure tourism

· Experience working with families or children

· Strong communication skills to confidently explain information and converse with guests

· Ability to read, write, and speak English

· Proficient in at least one other language (French, German, Spanish)

· Intermediate to advanced computer and/or graphic design skills (Microsoft Office, Photoshop, etc.)

· Organizational skills to effectively process all reservations, purchases, paper work, and reports

· Proven comfort and success while living in remote communities or away from close family and friends for extended periods of time

· Approachable, customer-oriented, and friendly

· Strong prioritization and time management skills

· Fine attention to detail

· Professional phone etiquette

· Ability to multi-task and maintain a professional and upbeat demeanor while under pressure

· Ability to work quickly and efficiently

· Physical requirements: walk, stand, twist and bend for periods of time and able to lift 25kg. Be able to hear, speak and see without impairment

** Staff Accommodation Available

Job Types: Full-time, Temporary, Permanent

Salary: $14.00-$18.00 per hour

Benefits:

  • Store discount

Schedule:

  • 8 hour shift