Amica Senior Lifestyles offers retirement living options and care services to seniors in Ontario, Alberta and BC. With an emphasis of being a great place to call home, our team’s mission is to empower seniors to flourish by supporting mind, body, and spirit. In over 30 residences (and growing) we are providing first-class independent living, assisted living and memory care living options.
Located in Downtown Toronto, our support office is a fast-paced environment where we work hard to support our front line team members so they can empower and support our residents. We are looking for motivated, hard-working, self-starters to join our team and grow with us. If you are a strong team player who takes initiative to go the extra mile and are looking to join an innovative company in a growing industry, we want to talk to you.
Reporting to the Manager, Service Delivery, the System Administrator provides real-time operational support for various processes and technologies in Amica’s support offices and residences.
Provide outstanding customer service and Tier 2 technical support at Amica’s corporate and residence level
Install, configure, maintain and support PC hardware and software for the company’s end user computing environment
Manage trouble calls via ticket system(s), telephone, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
Image, deploy and configure desktops and laptops
Perform and track equipment moves, adds and changes while track IT assets through the CMDB
Proactively monitor system logs and performance, respond to issues, troubleshoot and identify root causes, develop and implement technical resolutions;
Perform day to day operational activities, server/application administration, system patching and upgrade, backup, MS Exchange/Office 365, etc.
Performs setup, configuration and ongoing monitoring of office 365 environment (i.e. email monitoring, configuration of security settings, event log and backup monitoring)
Performs ongoing system maintenance of servers including general server cleanup, minor upgrades, proactive monitoring server health and patching.
Creating and maintaining install and configuration procedures/operational manuals
Work collaboratively with other internal teams, external partners and vendors to ensure all aspects of IT projects and support requests are met;
Work as an escalation point for the Service Desk
Ability to communicate technical information to technical & non-technical personnel
Rotating after hours On-call Support
Other duties as assigned
Post-Secondary degree in Computer Science or equivalent field of study. An acceptable combination of education and experience will be considered
5-7 years of experience in systems administration for a large client-server environment
Strong communication and customer service skills with a sense in accountability
Excellent troubleshooting and problem-solving skills
Knowledge of ITSM systems such as ServiceNow
Extensive working knowledge of Microsoft Windows 10, in an enterprise environment
Experience with Microsoft Enterprise technologies (Windows Server, Active Directory, Exchange, DNS, DHCP, etc.)
Knowledge of MFA via OKTA an assest
Experience troubleshooting WAN, LAN and VPN connectivity issues
Experience creating Windows desktop OS images using Windows imaging technologies an asset
Experience with Palo Alto and Cisco devices an asset
MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred
What can you expect from us?
A diverse environment where individual differences are celebrated and you’re encouraged to be your best self
Collaborative environment where we work together to succeed as a team
Learning opportunities to help you grow and support for professional development and designations
Comprehensive benefit package including RRSP matching
Office is centrally located in the financial district, on the PATH and the TTC subway line, and provides easy access to downtown amenities