What is the opportunity?
You will drive high quality, differentiated client experience for Commercial Clients Margin & Covenant process from credit approval through to the funding stage. You will serve as Subject Matter Expert (SME) for Commercial Account Manager Business and Clients to facilitate efficient and effective margining and covenant fulfillment procedures and related activities within established Client Service Commitments. Lastly, you will provide support to Commercial Financial Services (CFS) for identifying and onboarding clients to the Compliance Monitoring Tool .
What will you do?
Manage a portfolio in the mid to high end of the Commercial Financial Services (CFS) market for margins and covenants.
Provide consistent service, contributing to achieving business Client Service Commitments (CSC’s).
Convert client files to an electronic submission via the Compliance Monitoring Tool, leading to improved efficiency through automated process, greater accuracy, quicker processing and easier access to online information for clients.
Takes ownership to resolve complex issues at the first point of contact; demonstrating a long-term perspective in addressing client concerns.
Identify inefficiencies and recommend value added enhancements.
Develop strong working relationships with stakeholders (CAG Risk, GRM, BSC) to optimize overall processing time.
What do you need to succeed?
Fluently bilingual in French and English, at a professional verbal and written level in both languages.
Strong Small Business or Commercial credit experience.
Deep understanding of Compliance and Monitoring activities for Small Business and Commercial Banking.
Willing to work Monday to Friday 8:30 AM to 5:00 PM.
Business and risk management experience.
Knowledge of RBC systems (Synergy, OLBB, CMS, etc)
Experience with Microsoft Office or Adobe.
Degree in Business, Finance, Accounting or work experience in a Commercial Banking related field.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive and high-performing teams
Opportunities to take on progressively greater accountabilities