The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services, employment training, and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care.
Reporting to the Coordinator, or acting Coordinator, the role of an ACW is to ensure the safety of all clients in the building. This is through both structured procedures and general interaction with the clients. Every client of the DI should be actively working toward the goal of housing; and an ACW should assist the clients in achieving this goal. You will assist in assessing the needs of each individual client and collaborate with other ACW's, Case Management, Diversion, Supportive Housing and the Medical team. All interactions with clients will be done in a trauma informed manner and a client centered approach. The ACW role is a rotating role. Meaning, all ACWs must be able to work in all areas of the facility at anytime during a shift.
The shifts require RELIEF staff to fill vacation, sick-time and other absences. Below is a summary of how the "RELIEF" positions will work:
You will be dedicated to the Night Crew only. You will not be able to pick up any day or afternoon shifts
Blast emails will be sent out with shift availabilities up to a minimum of 2 hours' notice before the shift starts
It is expected that you answer the phone/text or emails when you are a relief employee
If you can not pick up a minimum of 3 shifts per month, you will be removed from the relief staff list
Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management. There is no guarantee of shifts. Relief employees are scheduled on an as needed, when needed basis. The night shift is 9 PM to 7 AM.
ACW's will conduct themselves in a professional manner with dealing with clients, members of the community, volunteers, emergency services and staff of the DI
All interactions with clients will be trauma informed
All interactions with clients will be client centered and driven
Engage clients in conversations regarding housing and achieve the goal of obtaining housing
Assist clients with their individual housing plan
Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI
Perform duties as outlined in the procedure manuals or assigned by the Coordinator
Some, but not all may include
General wellness checks
Specific location checks
Assist in on job training with new ACW's
Actively participate in all required training
Provide frontline support, training and coaching to assist the Adult Care Workers in performing their duties effectively
Communicate issues such as health and safety, staffing, client and public concerns with Coordinator
To be engaged and present on the floor to assist clients, volunteers' and staff who need assistance and to help provide a safe environment for all
Provide input on existing or future programs at the DI
Communicate with the medical team regarding clients' health and distribution of medicine
Assist with meal time to ensure the process runs smoothly
Delegate various duties to staff and volunteers
Perform other related duties as required
Complete and maintain logs and progression details on the DI data base
Assist clients with completing the Program Assessment Questionnaire
Review previous logs and progression details
Maintain and record data as required for the position
Some, but not all may include
Completion of client sign-in logs to specific areas
Communicate absenteeism within the guidelines of the DI sick policy
Excellent Analytical Skills
Excellent interpersonal skills
Excellent communication skills, both, written and verbal
Excellent professional boundaries
Ability to work effectively with a diverse population
Completion of (or working towards) a college or university program in any of the following; human services, community support, social service work, psychology, sociology, addictions or health-related discipline is considered an asset
Previous work experience in a social service environment is a definite asset
A combination of education/practical experience may be considered
Knowledge of community resources for homelessness, health, mental health and substance use
Understanding of the needs of marginalized adults and homelessness issues
Experience working in distress and/or high-stress situations, which may include emergency response
Strong customer service orientation would be ideal
Eager to learn new systems and adopt improved best practices
Must be acceptable of industry risks, including coming into contact with bodily fluids
Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Office365 and Microsoft Office Suite 2016
2-way radio communication
Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.
Why the DI?
The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who understand this commitment.
Our values form the cornerstone of our culture:
Our actions honour the rights, differences, and dignity of others
Through collaborative partnerships, we work together as a team, building inclusive communities
We accept each person's uniqueness with compassion and empathy
We promote, provide and support holistic wellbeing
We operate with transparency and integrity in both our relationships and our commitments.
Some of the great benefits the DI has are agency paid:
Medical & Dental coverage
Life Insurance and Accidental Death & Dismemberment (AD&D)*
Critical Illness Insurance*
- Employees will be enrolled in a Long-Term Disability, Life and AD&D and Critical Illness insurance program, paid for by the employee. This is mandatory and may not be opted out of.
Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.