Operations Manager

Hines Real Estate - Calgary, AB (13 months ago)

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When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


As the Operations Manager at Hines, you will be responsible for overall operations management of a mixed-use property including residential and retail. The position will drive operational excellence in key areas that contribute to the property and teams success. The Operations Manager will focus on implementation of best in class programs and achieving operational efficiency and industry leading customer satisfaction. Responsiblities include, but are not limited to:

Daily monitoring of the operations staff, the schedules and their duties

Review all pertinent issues at the property and review with Property Manager

Assist in review of Lead operator and building operators performance

Perform maintenance, monitoring repairs to the Mechanical, Plumbing, Structural, Furniture, Fire, Life Safety, and Control systems for the site to keep site and building systems up to applicable standards as assigned

Coordinate and assist with contract service procurement and scope development for maintenance, electrical, HVAC and related operations related service functions

Communicate assignments and major tasks to be completed and ensure availability for “on-call” for after hours, weekend and holiday emergencies

Complete and evaluate the daily/weekly completion of all work orders

Identify and schedule preventative maintenance; such as filter change, power washing etc.

Monitor and maintain all required permits for operating the property such as; pool, spa, elevator, sign etc.

Assist with hazardous weather problems, fires, floods, freezes, snow removal, etc.

Assist the property manager with supervising all work by outside contractors

Perform month end turnover

Assist operations staff with timely completion of work orders

Ensure that work performed in tenant space is accomplished with a minimum of disruption and is followed by adequate cleanup

Maintains responsibility for the site, preventative maintenance, purchasing and inventory control, contracted maintenance, general maintenance and technical proficiency

Ensure the availability of an adequate operating inventory of tools and supplies and develop sources for stock materials related to maintaining the site operations

Maintenance of the equipment will include cleaning, inspecting, calibrating and changing parts to maintain the HVAC systems and associated equipment at optimum performance levels

Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials; maintain a clean and safe workplace

Evaluate vendors and suppliers on a regular basis with regards to quality and competitive pricing

Respond to emergency calls after hours and participate in rotational on-call


Minimum Requirements include:
Bachelor's degree from an accredited institution
Five or more years' experience in property management maintenance is required and two years of supervisory experience preferred
Proven experience with mechanical, plumbing, electrical, fire protection, energy and utility management systems, reporting and service procurement
Proven experience in developing operating and capital budgets and property performance performing
Experience and familiarity with OH&S legislation and building codes
Intermediate knowledge of Microsoft Office and related building technology systems
5th Class Power Engineering Certificate
Strong customer service orientation
Excellent organizational and verbal skills
Work schedule flexibility including potential weekends and after hours


Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 219 cities in 23 countries. Hines has approximately $124.3 billion of assets under management, including $63.8 billion for which Hines provides fiduciary investment management services, and $60.5 billion for which Hines provides third-party property-level services. The firm has 148 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,362 properties, totaling over 449 million square feet. The firm’s current property and asset management portfolio includes 514 properties, representing over 222 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

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