WHO WE ARE
- Vari-Form Manufacturing Inc. is a leader in advanced tube hydroforming technology for the development and manufacture of products used by the automotive industry. Vari-Form Inc. has three facilities in Strathroy, Ontario.
THE POSITION
- This role is responsible for providing first level technical support for all technology services and applications, primarily related to major technologies such as email, telephony, laptops, and desktops
- The IT Help Desk ensures that the office and production staff who use these services and applications that have any technical issues resolves these in a timely fashion either directly by the incumbent or with assistance from 2nd level support within the team or from others within the organization or vendors.
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
- Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations
- In depth Knowledge of computer system administration, including computer networks, operating systems, and common application software
- Basic knowledge of email delivery technologies such as Office365 and Exchange
- Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management
- Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
- Knowledge of commonly-used concepts, practices, and procedures including computer accounts, corporate data and email
- Maintains and applies up-to-date knowledge of discrete and integrated information systems elements relevant to your area of responsibility (hardware, software, and network)
- Positive, outgoing attitude with genuine customer service orientation
- Demonstrates attention to detail and accuracy
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Comply with company policies and procedures supporting the quality management system, environmental management system, and health and safety.
- Other duties as assigned.
WHAT YOU OFFER
- College diploma in an information technology field or a university degree with a minor in an information technology field
- Relevant Information Technology certifications an asset (ex: A+ certification, Microsoft Certified Professional, etc.)
- Experience providing technical support and customer service.
- Ability to work independently
- Requires reliable transportation, position located in city of Strathroy.
WHAT YOU OFFER
- Benefits
- Defined Contribution Pension Plan
- Vacation Allocation
- Paid Company Holidays
- Paid Sick Days
- Tuition Reimbursement
HOW TO APPLY
- https://variform.applytojob.com/
Accommodations for disabilities in relation to the job selection process are available upon request.
