Guest Services Supervisor (Parallel/East Abbotsford)

Otter Co-Op - Abbotsford, BC (30+ days ago)

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Otter Farm & Home Co-operative (Otter Co-op) has over 50,000 members with services in Food, Feed, Petroleum, Pharmacy, Hardware and Liquor in various retail locations across the Lower Mainland, Fraser Valley and Interior, with sales in excess of $250 million annually.

We are a different kind of business: we are locally invested, are community-minded and offer lifetime membership benefits including patronage refunds, quality products, quality services and fair prices.

Otter Co-op invites applications for the position of a Guest Services Supervisor for our new Parallel Food Store located in East Abbotsford, British Columbia. This is a new location, estimated to open early summer 2020.

Reporting to the Food Store Manager, the Guest Services Supervisor will assist with the overall operations of the Guest Service department to improve guest service, team performance management, program execution and company profitability. The successful candidate will be responsible for duties such as but not limited to the following:

RESPONSIBILITIES:
Reporting to the Food Store Manager, responsibilities for this position include the following:

Provide assistance with paperwork, scheduling, and other supervisory tasks to support the Food Store Manager.
Provide excellent service to guests in a courteous, efficient manner.\
Process orders in an efficient and accurate manner.
Balance cash tills accurately on a daily basis.
Follow opening and closing procedures.
To operate the cash register and other equipment as required.
Provide excellent guest service and guest service resolution to guests in a courteous, efficient manner and within approved programs, policies and procedures.
Develop and maintain a team environment that is based on Otter Co-op's brand and values of Integrity, Community and Excellence.
Perform other duties as assigned..

SKILLS & QUALIFICATIONS:
Must have a minimum 2-3 years experience managing/supervising others.
Strong interpersonal, leadership and communication skills.
Ability to handle multiple demands, work under pressure and meet deadlines.
Strong guest service skills.
Strong leadership skills.
Motivation and ability to work in a busy work environment is required.
Must be committed to a SAFE working environment.
Must be available 7 days a week to work between early mornings, afternoons and late evenings.

Otter Co-op is pleased to offer our full time, salaried and eligible part time team members the following: Extended Health Care • Dental • Life Insurance • Travel Insurance Coverage • Long Term Disability Insurance • Employer Matched Pension Program (6% matched).

Otter Co-op is pleased to offer all team members the following: Employee Family Assistance Program • Company Social Club • Excellent Opportunities for Advancement • Competitive wages paid bi-weekly • Team Member Discount (15% off Hardware, Family Fashions, and Bagged Feed/Agro Products) • Annual Bonus Program • Annual Equity Rebates and Fuel Rebate Program • Service Recognition Program • Learning and Development Opportunities.

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We are committed to giving back to our communities through our Corporate Social Responsibility Program. Last year we donated over $250, 000 to a variety of local charities and community organizations.

Otter Co-op offers a competitive rate range depending on experience, personal and professional development, and the opportunity to work with one of western Canada's most successful organizations.

All successful candidates will be required to undergo a background check.

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