Client Sales and Service Representative (Computer Repair and Sales)

Mike's Computer Shop - Chilliwack, BC (30+ days ago)

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Mike’s Computer Shop is looking to add a Client Sales and Service Representative (CSSR) to its Chilliwack TEAM – we want a candidate that desires fulfillment, aligns with our core values and ultimately understands our Vision!

Overview:
The successful candidate will be able to handle a fast-paced customer-focused work environment with a focus on Always Providing Value at all levels of the sales and service process.

Primary job duties include direct sales and service/repair/diagnostics of IT equipment including but not limited to desktops, laptops, custom computer builds, internal components, peripherals, and cables to retail and business clients.

Alignment with Core Values:
The first, and most important assessment tool for all of the current and prospective employees of Mike’s Computer Shop is the alignment with our core values. Our TEAM has built a culture around the embodiment of these values, and maintaining that balance is of critical importance to us.

Our Core Values:
HONOUR & INTEGRITY
LOYALTY & RESPECT
TEAMWORK & TOGETHERNESS
CREATIVITY & SUCCESS
PASSION
TO ALWAYS PROVIDE VALUE

Description of Duties:
The main focus of a CSSR is to find solutions for clients that interact by phone, or in person with Mike’s Computer Shop. A CSSR will provide services such as invoicing, quoting, ordering, taking payments, answering phones, setting up new computers, transferring data, and completing service check-ins and check-outs for all in-store clients of Mike’s Computer Shop.

Our CSSR’s are encouraged to be creative in the solutions that they provide for our clients, a CSSR is responsible for listening to the client’s needs and leveraging all resources available to them in order to present an exceptional total solution to the client.

Requirements:
Previous experience in customer service.
Passion for technology.
Strong working knowledge of computer hardware and software.
Attention to detail and a strong work ethic.
Ability to multi-task.
High school Diploma or equivalent.
Post Secondary Education or special certifications are not a requirement, but may be viewed asset.

Compensation:
Mike’s Computer Shop offers an excellent compensation package that includes a base wage (DOE), profit sharing and bonuses, plus flexible and fully paid extended health and dental coverage.

This is a full-time position, with possible shifts ranging from Monday to Saturday 8:30AM to 6:30PM

Application:
Please email your resume and cover letter to: careers AT mikescomputershop.com. No phone calls, faxes, or drop offs please. Only those applicants requiring and interview will be contacted.

To learn more about our Vision, Mission, and Core Values – www.mikescomputershop.com/about

Job Type: Full-time

Salary: $15.25 to $17.00 /hour

Job Type: Full-time

Salary: $15.25 to $17.00 /hour

Experience:

  • Customer Service: 1 year (Preferred)
  • Computer Repair: 1 year (Preferred)

Education:

  • Secondary School (Required)

Location:

  • Chilliwack, BC (Preferred)

Licence:

  • BC Drivers (Preferred)

Language:

  • English (Required)