Customer Service Representative

Medline Canada Corporation - Milton, ON (30+ days ago)

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Job Title: Customer Service Representative

Reporting to: Manager, Customer Service

Location: Milton, ON

Primary Position Responsibilities:
Manages large volume of incoming calls, identify and assess customer needs to achieve satisfaction
Assists customers in a courteous, competent and professional manner
Enters accepted orders accurately and in a timely manner via different platforms (fax, phone, EDI)
Provides customer communication pertaining to order status and issues order acknowledgments as required
Supplies accurate and timely data including POD, ETA and freight documents
Ensures that customer inquiries and complaints are correctly recorded and classified for subsequent analysis and decision making
Works alongside purchasing, Canada Logistics and Operations to ensure product flow through and to fulfill and satisfy customer order completion by coordinating rush shipments when necessary
Processes returned goods authorization following the Medline return policy
Issues debits and or credits for overages, shortages, and damages
Performs other duties as required

Minimum Requirements:
High School Diploma or equivalent
Minimum 5 years of experience in the Customer Service field
Proficient with Microsoft Word, Excel and other Office applications
Experience using SAP an asset, or any other ERP for order entry
Product knowledge / experience in the healthcare industry an asset
Courteous and effective verbal and written communication skills
Works and communicates well in a team environment
Works well under pressure and comfortable with tight deadlines
Medline Canada and Medical Mart are proud to be equal opportunity employers.