Assistant Account Manager

Willis Towers Watson - Toronto, ON (23 days ago)

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Knowledge, Skills and other qualifications:
  • High School diploma, certificate or official equivalent
  • Possesses at least 5 to 10 years of experience in customer service and sound underwriting knowledge
  • Brokers license (RIBO) required, and enrollment in other insurance courses encouraged
  • Possesses and demonstrates strong verbal and written communication skills with clients
  • Exhibit personal characteristics appropriate for dealing with unhappy or irate customers
  • Ability to work with various software products necessary to perform job satisfactorily
  • Ability to read, comprehend, and process tasks by written and oral instructions
  • Knowledge of business English, punctuation, spelling, and other office procedures
  • Strong command over interpersonal skills and provides assistance co-operatively and courteously
  • Independently carry out assignments
  • Works well in a team environment
  • Bilingual would be considered as an asset
The ideal candidate should possess and demonstrate a synergy of following competencies
  • Results/Action Oriented
  • Problem Solving and dealing with ambiguity
  • Decision Making
  • Team Collaboration
Working Environment:
  • Regular office environment 40 hour work week
  • Extensive usage of phone and computer equipment throughout the day
Equal opportunity employer

The Business

Corporate Risk & Broking (CRB) provides a broad range of risk advice and insurance broking services to clients, ranging from small businesses to multinational corporations. We help our clients identify and quantify the risks facing their business, then develop strategies and solutions to manage that exposure. Our mission is to help make our clients more resilient in an increasingly complex and risky world, so that they can secure their existing business and develop new ones.

The Role

As an Assistant Account Manager of the Commercial Programs and Association Group based out of our Toronto office you will provide customers with the highest level of service and be responsible for servicing the needs of participating program members on assigned sponsored groups. Successful fulfillment of your job duties will build trust with our customers while eliminating confusion and eliminating frustration.

Primary Duties & Responsibilities:
  • Provide professional and timely phone support to participating members/customers of sponsored groups
  • Head various servicing projects as required to execute on the service deliverables of the sponsored groups working with the Account Manager
  • Respond to daily enquiries ensuring requests are handled within the servicing guidelines
  • Resolve customer problems independently and efficiently
  • Monitor and support annual renewals and non-renewals ensuring customers and regulatory needs are met
  • Process and assist the Account Manager on new business efforts, including gathering underwriting information based on sponsored group program guidelines
  • Processing work including all underwriting forms and applications, invoicing entries and handling Third Party Certificate requests
  • Monitor all inter client / insurer transactions, and advising staff of updates
  • Processing of all underwriting forms and applications
  • Remains knowledgeable of industry trends and office procedures, particularly those related to customer service and retention
  • Refers higher underwriting authority to internal Account Manager
  • Other miscellaneous administrative and clerical functions as required.