Various SP-08 jobs (AS-05, PM-05, IS -04 equivalent), Digital Design and Production Directorate, PAB

Canada Revenue Agency - Ottawa, ON (30+ days ago)

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About the job

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Come work for the CRA, one of the Top 100 Employers in Canada!

The Digital Design and Production Directorate in the Public Affairs Branch contributes to efficient and effective services that Canadians can easily use for tax and benefit purposes.

Our team is mobile, diverse, collaborative, creative, and supportive. We are dedicated to making tangible differences in the ways that Canadians interact with the CRA. Our workforce offers dynamic roles and leading-edge projects that match with the skills of today’s web, user experience, content design and communications professionals.

We are searching for Project Coordinators (SP0176) in:
Print and supply
Digital Design and Production Directorate (DDPD) provides digital and print media publishing advice, products, and services, in line with the CRA’s and GC’s strategic direction. DDPD manages the CRA’s requirements for 3 major streams of printing: Print products, Print to mail and Alternate format.
The Print and Supply Management coordinator would have an oversight or coordinate projects in the alternate formats, correspondence design, inventory management, print to mail and printing and scheduling streams. The project coordinator would support the manager and employees on a daily basis.

Wellness and events planning
Support employees across the directorate by designing, delivering, and measuring progress through events and activities that enhance the quality of the workplace. Engage with like-minded individuals and groups elsewhere in the CRA, GC, and private sector to build and utilize best practices in wellness and events planning.

Form design
Applicant must have strong project management skills, including the ability to prioritize and manage multiple projects simultaneously. Previous design experience is an asset with a working knowledge of the Adobe Creative Suite and Microsoft Office. Applicant must also demonstrate the ability to effectively interact internally and externally with stakeholders on a daily basis with an attention to detail and often under tight deadlines.

As well as Public Affairs advisors (SP0351) for:
User Experience (UX) research and design specialists perform a number of critical roles at the CRA including creating journey maps, performing persona and other research, heuristic evaluations, building prototypes and user testing and analysis.
Partner engagement, where you will be part of a highly collaborative team that works with our partners across the CRA to ensure valuable digital design and production services are a strategic part of program delivery, and issues are dealt with effectively and rapidly .

And business analysts (SP0716) who:
Work with stakeholders across the directorate and beyond, to elicit, understand, and recommend improvements and enhancements to meet their business requirements.

If you see yourself in any of those roles and believe you have the skills and experience required, please apply!

To view the complete work description click here:
Project coordinator: SP0176
Business Analyst: SP0716
Public Affairs Advisor: SP0351

If you cannot access the link, you may contact the person/email listed at the bottom of the notice to obtain a copy of the work description.

Linguistic Requirements

English essential, Bilingual imperative BBB/BBB

The pool established from this staffing process may be used to staff similar positions.

To apply

Who can apply

Stream A

Employees of the Canada Revenue Agency (CRA) and Federal public service employees in organizations found under Schedules I, IV and V of the Financial Administration Act, physically working in the National Capital Region.

Stream B *allows for virtual reporting

Employees of the Canada Revenue Agency (CRA)

  • Working remotely from another CRA establishment: The employee regularly works from a CRA establishment that is different from their manager’s.
AND eligible veterans and Canadian Forces members

AND individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

NOTE: This process is NOT open to candidates from the general public, unless they meet the two criteria above (Preferred Status, veteran or Canadian Forces member). Applicants from the general public who do not meet the criteria required to apply on this staffing process will not be considered and will not be contacted.

To be eligible, you must meet the following requirements.


Please upload your highest level of education to your education profile,

To be considered for SP0716 and SP0351 jobs you will need:
A degree from a recognized post secondary institution
Or 3 years of applicable experience related to the role you are interested in.

To be considered for SP0176 jobs you will need:
a secondary school diploma

You must upload your education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to do so can result in your application not being considered further.


Have experience in:
the coordination and delivery of project activities involving a variety of stakeholders.
collaborating with a variety of internal or external stakeholders to advise on complex** issues.
providing advice and recommendations to management to support planning, strategy development or decision-making.
preparing and presenting documents (e.g., reports, briefings, presentations) on complex** issues to management.

  • Experience is normally associated with the performance of these functions as part of the major job duties accomplished for a period of 12 cumulative months within the last 5 years.
**Complex is defined as multi-dimensional, multi-stakeholder and with tangible outcomes

Asset staffing requirement

We may use the following asset staffing requirements to screen applications. If you have a certificate, diploma, or transcript that shows a specialization, in one of the following areas please attach it to your application or upload it to the education section of your profile.

Asset training, or education in the following areas:
project management,
business analysis
business process management
User Experience (UX) research or design,
Human Computer Interaction (HCI)


The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions.

Performance validation
Second Language Evaluation


Additional Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

Unsupervised Internet Test (UIT)

The UIT may be used to assess cognitive abilities, competencies, drivers or traits.

Additional Considerations:
Budgetary considerations
Duration of appointment
Start date
Minimize business disruption
Employment Equity

Conditions of employment

Reliability/Security : Reliability Status, or Secret
Willingness to work overtime
Willingness to travel
Physically work from Ottawa if virtual reporting is not available
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application. Your questionnaire response will be retained on file for the duration of the staffing process. If you wish to be considered for staffing actions using the EE staffing requirement in this process, you must complete the above mentioned questionnaire. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.


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