Learning & Development Specialist

Alterna Savings - Ottawa, ON (30+ days ago)

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Scope of Position:
The Learning and Development Specialist reports to the Organizational Development Team Lead and supports the design, development, implementation, and ongoing maintenance of key talent development and talent management programs to enhance the capabilities of employees.

Major Responsibilities

1. Design & Development of Online and In-Person Learning Initiatives including but not limited to:

Role Specific Learning Programs

Contributing to the development and implementation of learning road maps for all positions.
Co-ordinates completion of road maps with the OD team.
Contributes to development of learning content in conjunction with subject matter experts.
Regularly assess the impact of learning programs and chooses feedback to make content and delivery adjustments
Banking System Training

Contributing to the design and implementation of Banking System Training to align with the business needs.
Assist in conducting needs analysis to determine scope.
Contributing to design, develop and execute a train-the-trainer model.
Act as a resource to other banking system trainers throughout organization
Co-ordinate the development of learning materials including manual, job aids etc.
Corporate Learning Initiatives

Design and development of corporate wide learning initiatives based on core competencies, key strategies, and culture change agenda
Learning Management System

Develop and implement e-learning solutions (social learning, webinars, other learning portals, LMS).
Leverage the Learning Management System (me@alterna) to share, manage and track learning across Alterna.
Contribute to the development and conduct e-learning needs analysis to provide recommendations to ensure Alterna is meeting the needs of delivery talent development programs.
Monitor eLearning effectiveness through metric reporting.

2. Contributes to Talent Management Initiatives:
Performance Management

Contributes to keeping the performance management current and supportive of organizational goals
Supports the annual performance management cycle
Builds management learning tools to support the effective use of performance management
Regularly reviews and recommends program and/or process changes
Succession Planning

Supports the design, implementation and tracking of organizational succession plans and associated development plans for identified individuals
Contributes to building development plans for key succession candidates
Monitor effectiveness through metric reporting

Expectations / Outcomes

Quality eLearnign solutions
Leverages the LMS platform to its fullest potental in creating multifaceted learning
Collabrate effetively with HR colleagues to contribute to a high performing team
Contributes to and upholds a reputation for service quality and respectful interactions
Strong relationships, trust, and credibility with management and staff are established.
OD policies and procedures are designed and maintained using industry best practices.
Alterna’s risk of exposure to loss of critical skill sets and compliance is minimized.
Alterna’s Organizational Development programs are understood and valued by employees.


Educations / Certifications / Experience

Post-secondary education, (or relevant combination of education and experience) in Adult Education or Training and Development, eLearning
2 to 3 years of experience in eLearning program and design
Experience in a financial environment is a strong asset
Intermediate with excel, powerpoint, and other applications
Experience with Articulate Storyline (or other e-learning software) is an asset
Change Management Certification is an asset
Member of the CSTD or HRPA association

Knowledge & Skills

Experience designing elearning
Experience building talent development programs is preferred
Experience with Learning Management Systems is preferred
Working knowledge of finaincial services and or contact centers an asset
A strong understanding of adult learning in a business environment and proven success at effectively incorporating best practices into learning programs.
Strong initiative and self-starter.


  • At Alterna, we offer a competitive total rewards program and an opportunity to truly make a difference. If you put people first and value excellence and integrity, we hope you'll apply!
  • Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined above.
  • Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.
About the Alterna Financial Group

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for over 110 years!

Alterna is made up of Alterna Savings and Credit Union Limited and its wholly-owned subsidiary, Alterna Bank. Together, we have $7.9 billion in assets under administration. Our members and customers benefit from industry leading online brokerage and investment management services and have access to the largest surcharge-free ATM network in Canada with THE EXCHANGE® Network, providing access to over 3,700 ATMs.

Alterna Savings has been charting new directions to help Ontarians and achieve their financial dreams and build strong, vibrant communities for more than a century. As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares our expertise with more than 164,000 members through a network of 32 credit union branches across Ontario, including our federated partner Peterborough Community Savings, a division of Alterna Savings and Credit Union Ltd.

Alterna Bank is one of the most innovative banks in Canada and the first to offer all Canadians an end-to-end digital mortgage experience. Customers also get fully-digital financial services that include our highly competitive high-interest eChequing, eSavings, RRSP and TFSA products available online and through mobile banking.

For more information please visit www.alterna.ca and www.alternabank.ca and connect with us on https://twitter.com/alternasavings.