Technical Support Professional

IBM - Markham, ON (30+ days ago)

Apply Now

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
We have 1 position available for an enthusiastic Technical Support Engineer, in our world-wide customer support team under DevOps for Enterprise Systems group in IBM z Systems.

We are seeking a motivated and innovative individual who understands IBM z/OS, Windows, and Linux, to provide remote technical support. This role specializes in problem determination/problem source identification skills for software tools, utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.

This position requires:
A comprehensive understanding of both distributed (Windows, Linux), and IBM mainframe-based platforms.
Proven experience using general troubleshooting tools and commands for these platforms, and knowledge of tools and commands for analyzing system and heap dumps. Familiarity with troubleshooting Java-based applications is essential.
Familiarity and/or experience with installing and configuring z/OS products which integrate with Unix System Services (USS), RACF, TCP/IP, as well as vendor products such as CA Endevor and Serena Changeman.
Knowledge of various other MVS subsystems, programming languages, and J2EE technologies is required (e.g. JCL, COBOL, PL/I, Assembler, CICS, IMS, WAS), as well as familiarity with programming and/or troubleshooting Relational Database systems such as DB2 and/or Microsoft SQL Server.
The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.
Excellent written and spoken English skills are required.

  • Occasional late shift and weekends work may be required.
Eligibility:
Must be legally eligible to work in Canada without sponsorship

Required Technical and Professional Expertise

Minimum 2-3 years experience in Customer Support
Analytical ability (Problem determination/troubleshooting/researching)
Good time management and organizational skills
Self-starter & ability to work effectively in a team environment
Strong technical background in computer systems
Excellent communication skills
Self-motivated and proactive to solve problems and accomplish assignments
Logical and analytic approach to problem solving
Organized, analytical and methodical
Highly reliable, team player
Very good knowledge of Microsoft Operating systems (Windows XP, Windows 7, Windows Servers)
Good knowledge of Linux Operating System
Very good spoken and written English skills, other foreign language is a plus
Excellent communication skills
Microsoft SQL Server (installation, basic administration)
Databases (complex queries, views, stored procedures)

Preferred Technical and Professional Expertise

Eclipse platform familiarity is an asset.
Familiarity and/or experience with installing and configuring z/OS products which integrate with Unix System Services (USS), RACF, TCP/IP, as well as vendor products such as CA Endevor and Serena Changeman. Knowledge of various other MVS subsystems, programming languages, and J2EE technologies (e.g. JCL, COBOL, PL/I, Assembler, CICS, IMS, WAS), as well as familiarity with programming and/or troubleshooting Relational Database systems such as DB2 and/or Microsoft SQL Server.
Knowledge of JCL, JAVA, and REXX
Exposure to VMWare and other virtualization technologies
If you don't have some of these skills, it's important to show us how curious you are about them, and how eager you are to learn new technologies.

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.