Network Administrator

AnswerPlus - Hamilton, ON (30+ days ago)

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Make a Difference, Not Just a Living #AnswerplusAdvantage

At AnswerPlus, our team members come first. Our Team is the reason why AnswerPlus is the Award-Winning Answering Service of choice providing Answering Services, Call Centre Service and Urgent Call Services across North America. Our core purpose is to contribute to our customers success by delivering a warm and professional response to their customers.

AnswerPlus is looking for a motivated, professional and enthusiastic person to join our growing team.

Job Overview:

The Network Administrator provides end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade systems, hardware, software and computer peripherals, as well as server as an escalation point to ensure tickets/incidents are resolved according to the department SLA’s. The position requires excellent communication skills, attention to detail and problem-solving capabilities.

Duties and Responsibilities:

  • Installing network and computer systems.
  • Maintaining, repairing and upgrading network and computer systems.
  • Diagnosing and fixing problems or potential problems with the network and its hardware, software systems.
  • Monitoring network and systems to improve performance
  • SQL Server 2012+ administration and familiarity with VMware Clusters and Veeam Backup and Replications
  • Knowledge of Windows servers 2012/2016/2019 and Linux (Ubuntu). DHCP, DNS and AD.
  • Above average knowledge of Cisco routing and good understanding of VLAN is required.
  • Good understanding of Firewall policies, routing and IPS. Preferably knowledge using Fortinet technologies.
  • Knowledge of Client Operating systems such as Windows 7/10 including Microsoft Office package and Office 365.
  • A good understanding of VoIP and telecommunication is preferred.
  • Implement and improve HR policies and practices, while complying with legal requirements.
  • Direct development and maintenance of human resource information systems such as vacation and personal days tracking.
  • Ability to maintain professionalism at all times under high pressure situations and required to participate to the On-Call rotation schedule.

Background / Experience:

  • Minimum of 3 years IT working experience;
  • Valid Driver’s License;
  • Own vehicle as it will require travel between locations (Hamilton and Toronto).

What We Offer:

  • Health & Dental Benefits;
  • Modern Office;
  • Advanced technology;
  • Profit Sharing;
  • A fabulous work environment!

At AnswerPlus, our community thrives on the inclusion of a full range of voices. Our commitment to being an equal opportunity employer goes beyond acceptance - we celebrate and support all the amazing things that make you unique. All of our team members take pride in upholding an environment of mutual respect. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Salary: $50,000.00 /year


  • Windows servers 2012/2016/2019 and Linux (Ubuntu): 1 year (Required)
  • Fortinet technologies: 1 year (Preferred)
  • IT working: 3 years (Required)
  • Microsoft Office package and Office 365: 1 year (Required)