Business Operations Manager

Xero - Toronto, ON (30+ days ago)

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About Xero

At Xero, we’re here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.

About The Team

The Data team is responsible for driving the adoption of data driven decision making across Xero - for both our internal users and our global audience of small business owners, bookkeepers and accountants. We create, manage and deliver a wide range of data services including core reporting, key data dimensions, extensible and scalable analytical data processing and storage facilities, machine learning toolsets, frameworks and API driven prediction services.

We are a center of expertise for data architecture, data modeling, machine learning, ethical data usage and artificial intelligence service design. We lead the effort to raise the data and AI literacy levels across Xero with a particular focus on the product management and engineering cohorts globally.

About The Role

As the Business Operations Manager for the Xero Data team, you will be the nervous system which links our large and geographically distributed team together. As a member of the Data leadership team and a critical execution partner to the GMs and EGM of Data, you will be the key shaper and influencer of the business process activities for a globally distributed, rapidly growing team of busy, ambitious and creative data/ML/AI professionals.

About You

Your key motivation will be to remove business process work from the rest of the Data leadership team, freeing your colleagues to focus to the greatest extent feasible on their own areas of functional expertise, enabling them to work smarter and get more done by constantly looking for and removing friction from process.

What you’ll do

Make it easy for all of us to get the right stuff done


Identify and act on opportunities for process improvement and productivity enhancement with the aim of driving process overheads lower as team size increases
Design and implement scalable solutions which constantly increase efficiency and reduce repetitive manual drudgery

Make it easy to do business with the Data team


Be accountable for the structure, relevance, usefulness and freshness of the Data team’s internal and external communication tools
Author, manage, and deliver senior executive level reporting, including weekly, monthly, quarterly status reports

Nurture the existing team


Own and manage overall Data team calendar, international travel coordination and team events
Monitor, recommend and coordinate team wide training to grow soft skill capability particularly among people leaders
Plan and coordinate cadence for personal development plan creation and review

Grow our team for the future


Plan the cadence of hiring to reach target team sizes across locations, co-design recruiting operations and oversee new employee onboarding and training programs
Remain up to date with relevant changes and trends in effective distributed team working practices and continually grow a knowledge of how they may impact and enhance ways of working
Attract, retain, develop and motivate exceptional talent by creating a fantastic working environment and best-in-class support structures

What You’ll Bring With You

Proven experience advising a business on the changing landscape of ‘ways of working’ and organisation design
Proven experience collaborating and building trust and effective working relationships with stakeholders across all levels of the business
Track record in staying across relevant emerging trends and principles for distributed teaming
Strong skills in business delivery and financial planning
An absolutely leak proof, safe pair of hands, who thrives on being accountable and lowers the cognitive load on the rest of the leadership team
Driven and creative change embracer, never wanting to settle for good enough or the status quo
High emotional intelligence with an emphasis on working collaboratively and building relationships
Optimistic and organized, able to pivot quickly based on shifting priorities without dropping the ball on important but not urgent programs of work
Takes #ownership of problems and executes a pragmatic and collaborative approach to their resolve

Why Xero

Have fun while you do the best work of your life! We’re a place where personal development, innovation, and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.