STD Case Manager

Manulife - Kitchener, ON (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Are you looking for your chance to make the lives of our plan members better, in a role that directly supports our Group Benefits clients in supporting their most valuable asset: their people? A chance to live and breathe Manulife’s refreshed values, making decisions easier and lives better? To be a trusted member of the team which, together, gets the job done?

If so, the Manulife Kitchener Group Disability Short Term Disability (STD) team wants you! As a STD Case Manager you will be analyzing and assessing coverage and medical information, independently applying judgment, deciding whether to issue disability payments, creating a goal, and developing the plan to achieve it. The role is extremely busy with ever-changing priorities and very high volumes, so the ability to organize oneself is absolutely critical.

Each and every day, you can expect to:
Thoroughly review documentation (group policies, internal documents, external documents including job demands, forms and medical information);
Identify key information needed to decide whether to pay a STD claim and if so, for how long;
Set unique goals based on the specifics of each STD claim you touch and make a “road map” to achieve them;
Document decisions, rationales, goals and next steps;
Call Plan Members to understand their work duties, ability to function and medical details;
When appropriate, promote return to work as a healthy part of a productive life – a life made better;
Constantly share information in writing (you draft situation specific letters and emails) and by telephone;
Demonstrate intermediate computer skills including data entry, MS Word, MS Outlook and MS Excel;
Work at a very fast pace with little to no down time;
Constantly prioritize and re-prioritize in order to complete high volumes of work;
Share work with your team members;
Review, understand and resolve escalated client concerns as quickly as possible.

Our team describes itself as:
Cohesive, connected and collaborative;
Positive and strong;
Persistent and effective;
Great sense of humour;
Dependable, seamless and supportive.

Our team will be able to rely on you to:
Take calculated risks in decision-making and problem-solving;
Ask for help whenever you want it and help others whenever you can (even if they don’t ask);
Do the right thing, not the easiest thing;
Work with a constant sense of urgency given the constant competing demands;
Focus on speed to decision;
Be kind and empathetic;
Strive to do better each and every day.

Special Conditions:
Overtime may be required during peak periods.

Attributes for career-minded individuals:
Group Benefits claims knowledge or experience is an asset;
Familiarity with medical terminology.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.