Operations Manager

Securiguard - Victoria, BC (30+ days ago)

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Securiguard Services has been in the forefront of the asset protection arena for over 42 years by being a leading edge and innovative security solution provider. That is how we have become one of largest and most trusted private security organizations in Western Canada. The Operations Manager will be directly responsible for overseeing and managing the day-to-day Security Operations for client(s).

Ensure maintenance of strong and effective relationships with client customers and key stakeholders.
Provides leadership, advice and counsel to all site security team members in achieving client satisfaction.
Responsible for the training and deployment of guards for all operational sites within portfolio
Managing team members in an effective and efficient manner with a focus on personnel retention and professional development.
Responsible for conducting site reviews, writing audit/review reports, reviewing findings, and making recommendations to the client
Responsible to perform annual risk analysis for the Operational sites within their responsibility, including but not limited to disaster recovery plan, critical incident command process and protocol, etc.
Responsible for providing advice and counsel to the client on security policy and practices. Identifies exposures and recommendations.
Serves as lead in regards to conducting investigations of significant threats and/or the loss or misappropriation of assets for clients/sites, and employee discipline as necessary.
Performs incident analysis and investigation relative to all incidents with advice and closure to all stakeholders.
Develops and implements site specific training and improvement programs.
Ensure resources are appropriately and efficiently allocated to key areas of work and that priorities are always covered adequately
Responsibility for budgets; ensuring proper controls and management to achieve deliverables to clients and the company
Use of reporting and tracking for site visits and monthly/quarterly reports
Ongoing review of the non-billable overtime at sites, and liaise with team to reduce and rectify the causative factors.
Attends the weekly operations meetings to table and discuss issues effecting the operational requirements in relation to the service delivery to guards and clients.
Manage all employee relations vacation/leave/day-off requests, transfers, coaching, deportment reinforcement, discipline, recognition and development.
Maintain Security Operations Manuals/post orders and all site directives with updates annually

Skills & Qualifications:
University Degree and/or College Diploma or certificate in Personnel Management, Business Management, Human Resources experience in an operational setting involving the management and supervision of a large number of staff members with key focus on:

o Business Analysis expertise

o Motivation and leading others

o Negotiation Skills

o Team Building

Minimum of three to five years' experience as a manager in an operational setting combined with or in addition to working in the security industry or law enforcement preferred.
Degree or diploma in security management, risk management or business continuity an asset.
Security professional with proven management experience within the security industry, the public sector is an asset.
Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels
Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
Sound judgment and decision-making skills, with a 'hands on' problem solving approach, able to remain calm under pressure and take control of incidents
Experience with writing procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
Ability to work as part of a team, as well as independently

About us

Securiguard Services Ltd. is a leading provider of corporate security in Western Canada through a focus on listening, creating value and doing what we say. Securiguard has held a local presence in Vancouver for 45 years, providing a comprehensive range of customized security services, programs and solutions to a breadth of clients. Our services include uniformed security officers, concierge officers, real time monitoring and emergency response, GPS enabled vehicle patrols and dispatching, bike patrols, K-9 patrols and detection, loss prevention, mystery shopping and security consulting.

Securiguard is an equal opportunity employer and we value the diversity of our staff. We are committed to building a facilitative environment of respect, inclusiveness and career growth.