Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.
Reports to: Regional Manager
Shift: 5 x 2
Location: Edmonton, Alberta
Relocation: This position offers relocation to Canadian Residents.
Provide direction and leadership to a team of Shop and Field Service Technicians and Warehouse Personnel to consistently achieve profitable and quality standards.
Control and prioritize shop and field service jobs to ensure cost effective and timely electric motor rebuilds and equipment repairs.
Operate within established budgetary guidelines.
Maintain knowledge of service industry trends, developments, and standards.
Conduct regular meetings/training sessions to develop technical skills of the team.
Prepare and implement annual budgets for the Service Operation.
Review Service and Shop operation processes for consistency, quality, and improvement ideas
Front line communication with customers, both internal and external, as to disposition of ongoing business. Manages difficult or emotional customer situations; respond promptly to customer needs and solicit customer feedback to improve service
Lead and manage direct reports performance reviews/goal setting and oversite of annual raises and bonuses.
Review production costs and quality of repairs and rebuilds to and modify as necessary to maintain and enhance profitability.
Responsible for coordinating / sourcing the applicable training resources and tooling for technical, project management, planning, warranty and customer service to ensure that direct reports are following the most up to date procedures, processes and best practices/ trends and utilizing the best technology available for effectiveness and efficiency.
Attend monthly meetings with mine accounts to cover problems and plan additional work
Assume responsibilities of the Regional Manager in their absence.
Mentor, coach, motivate, communicate and provide guidance and instructions to direct reports and drive for building the safety and customer service culture
Define customer’s needs and priorities and work with Regional Manager to incorporate into business strategies
Skills & Qualifications
Knowledge of Komatsu (P&H) products would be beneficial but is not required
Experience leading a team of tradesmen/technicians
Demonstrated direct service management experience
Strong organizational skills
Solid communication skills, both verbal and written
Experience with Microsoft Office software (Excel and Word) is essential
Strong health and safety focus
Strong attention to detail
Ability to frame issues, gather data, and critically analyze it to identify relevant solutions
SAP experience, an asset
Komatsu Mining offers an excellent benefit package. We are an equal opportunity employer. We thank all applicants for their interest however, only individuals selected for interviews will be contacted.
No agency or candidate phone calls please.
Komatsu Mining Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.