Guest Services Representative

The Wickaninnish Inn - Tofino, BC (30 days ago)

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The Wickaninnish Inn in Tofino, BC is looking for guest services professionals. Could this be you?

Do you find yourself opening the door at your local mall for strangers, and patiently waiting for them to go through before you enter yourself? Do you see a couple taking each other’s photo in front of a scenic backdrop and offer to take the picture of the two of them?

If this describes you, then please contact our Human Resources Department and put forward your application.

A Guest Services Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to “think outside of the box” and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in!

Please note due to COVID-19 operating regulations/standards some duties may change.

Take and process reservation calls
Welcome guests, check in and check out guests, assisting with luggage
Guest Orientation
Deliver amenities (fruit plates, room deliveries etc.)
Email and written correspondence
Guest Services and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options
Some duties may change due to COVID-19 operating regulations/standards.

Job Requirements/Qualifications:
Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees
Must be willing to be part of a world-class Front Office team
Minimum 2 years experience in the Service Industry or 1 years of experience in a high-end luxury facility is necessary
Previous Reservations experience is an asset
A professional and groomed appearance is required
Excellent interpersonal and communication skills, both written and verbal are needed
Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets
Must enjoy working evenings and weekends, overnights and shifts
Valid Class 5 Driver's License
Ability to make a commitment of 18 months to the position
Ability to maintain all COVID-19 operating regulations/standards.

Financial Commitment Incentive available.

Job Application Process:
To apply for this career opportunity, please send your resume with letter of intent by clicking on the Apply Now button below.

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.