Restaurant General Manager

Jollibee Broadway & Cambie - Vancouver, BC (30+ days ago)

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Responsible for the development and achievement of the restaurant business goals (i.e. sales and profitability targets, customer satisfaction & Food, Service, Cleanliness (FSC) levels); training/development, motivation, and morale of restaurant team; restaurant's adherence to the organization’s operating systems and standards and compliance to all government and legal (law) requirements.


Sales Target Achievement

Define and achieve Restaurant Sales targets and Sales Growth targets. Create a sales and marketing orientation among the restaurant team by leading them in defining customer needs, sales opportunities, and in designing and implementing sales building and local restaurant marketing strategies.
Define Sales Targets and Sales Strategies based on Threats, Opportunities, Weaknesses Strengths (TOWS) analysis and sales analysis.
Define the Restaurant's Sales Building Strategies. Define and finalize the Restaurant Sales Plan. Responsible for the effective implementation of the Sales Plan.
Work with the restaurant team in designing or implementing Packaged Program promotions.

Handle Indoor and Outdoor merchandising strategies.

Lead the Management Team in effective implementation of Restaurant Sales Building activities.

Ensure achievement of Sales Goals for New Products and System-wide marketing programs.

Lead the Restaurant Institutional Sales team.

Regularly review Sales Performance as part of the Business review process. Continuously seek ways to improve sales level and sales growth; and is cognizant of all information that affects restaurant sales performance levels.

Build Restaurant/brand awareness through community relations.
FSC Target Achievement

Define Customer Satisfaction Survey Result Targets, FSC targets, and QSR levels.

Lead the restaurant team in:
Defining customer and FSC needs

Defining Customer Survey, FSC, and QSR targets

Ensure achievement of FSC targets.

Work with the restaurant team to ensure that all restaurant operations processes to support FSC needs are integrated and effectively implemented by the assigned team member.

Ensure that all training and competency-building activities are in place.

Monitor and track FSC feedback, assessments, and audit results. Conduct QSR audit as required. Work with the restaurant team in defining FSC improvement strategies for the restaurant.

Oversee restaurant Crisis Management and Media Handling when needed.

Profit Target Achievement

Prepare Restaurant Profit & Loss (P&L) Budget
Define and achieve P&L targets.

Work with the restaurant management team in defining strategies & on the entire restaurant team for improvement initiatives to achieve variable cost targets.

Work with the restaurant management team to ensure effective implementation of P&L improvement programs and activities.

Define cost management and productivity improvement strategies for cost areas.

Handle restaurant business reviews and continuously seeks ways to improve P&L results.

People Management & Development

Source, select, and interview crew.

Lead restaurant team in creating an atmosphere that lives the organization’s core values.

Ensure achievement of targeted competency levels.

Prepare and implement Restaurant Succession Plan

Audit/evaluate effective implementation of Training Systems

Train and certify Restaurant Supervisor/s, Management Trainees, and Crew.

Approve and ensure implementation of Individual Development Plans (IDPs)

Achieve Management Team Effectiveness through:
Effective communication and coordination among team members

Maintaining and/or enhancing morale level among team

Effective Performance Management

Proper delegation of restaurant activities/tasks among team members.

Providing effective management team support in areas of bakeshop structure, staffing, and skills building.

Operational Administration

Ensure restaurant adherence to the organization’s operating systems, policies, procedures, and standards, i.e. Security, Safety, Office, and other reportorial and administrative requirements.

Work with restaurant team in defining and/or implementing Safety and Security Programs. Conduct Safety and Security Audits.

Ensure restaurant compliance with government requirements such as restaurant permits and licenses.


Perform other duties or tasks as assigned and/or expertise-related assignments for self-development and in support to efficient restaurant operations.


1. Perform other assignments from time to time as directed by management.

2. Prepare periodic status reports related to restaurant operations and/or technical services to the Director of Operations and other reports that may be required by management.

3. Perform administrative duties as necessary i.e. making copies, filing, etc.

4. Prepare restaurant plans, objectives, goals, strategies, and measures (OGSM).

5. Prepare management reports, restaurant reports/requirements.


Education and Experience

At least a College Degree or related courses in Business, Management, Industrial Engineering, or equivalent combination of education & experience.
Demonstrated experience in managing quick-service restaurant/establishment, food manufacturing business, and managing people or teams preferably in food industries.

Bona Fide Occupational Qualifications (BFQs)

Basic Operations Training Program or its equivalent

(Required Training, License & Certification)

Food Safety Certification (ServSafe)

Essential Skills and Traits

Technical Competencies
Shift Management
FSC Management
Customer Feedback Management
Profitability Management and Financial Analysis
Customer and Retail Trade Area Insighting
Sales Information Management
Sales Strategy Development and Implementation
Local Store Marketing
Business Continuity Planning
Core Competencies: C.A.M.P. requirements
Creating the Business
Advancing Personal Excellence
Managing the Business
Promoting People Processes
Essential Traits (as assessed using HR tool)

Takes Initiative

Wants Challenge
Balance of Authoritative and Collaborative
Effective Enforcing
Enlists Cooperation
Wants to Lead
Behavioral Attributes (live the core values of the organization):

Customer Focus
Humility to listen and learn
Honesty and Integrity
Spirit of Family and Fun
Respect for Individual
Non-Essential Duties and Responsibilities

Perform administrative duties as necessary i.e. making copies, filing, etc.
Prepare restaurant plans, objectives, goals, strategies, and measures.
Prepare management reports, restaurant reports/requirements.
Other Qualifications

Computer Literacy: Proficient in MS Applications (MS Word, Excel, Powerpoint), Oracle, and PosNet.
Physical Effort/Requirements: While performing the duties of this job, the employee will:
Stand/walk for the majority of their scheduled work shift.
Lift, reach, pull, push, grasp and use hands frequently.
Bend and/or squat down for the majority of their scheduled shift.
Climb, stoop and/or kneel rarely.
Lift up to 50 pounds occasionally.
Need to see well enough to read/compose email, reports and use the computer and be proactive to customers’ needs.
Need to speak and hear well enough to receive instructions and communicate with employees and customers.
Be required to work irregular hours, varying work shift schedules.
Work Environment: While performing the duties of this job, the employee is regularly exposed to:

Kitchen equipment

Hot and cold temperatures and a wet work area.

Cleaning chemicals

Possible cuts and burns.

Moderate noise level in the work environment.

Wet and slippery floors.

Tensions and pressures may arise in meeting deadlines and goals.

This job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties, responsibilities may differ from the job description, and that the other duties as assigned, may be part of the job.

If the position requires a college/university degree, it must have been issued by an educational institution accredited by the United States Department of Education. Any degree issued by an educational institution outside the United States must include documentation validating the equivalency of the degree to the same degree in the United States to be considered acceptable for this company’s purposes.

Reasonable accommodation for people with disabilities may be requested by calling the hiring location.

This company is an Equal Opportunity Employer.