Program Coordinator – Collaborative Mentoring Networks

Ontario College of Family Physicians - Toronto, ON (30+ days ago)

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The Ontario College of Family Physicians (OCFP) is an organization of 13,500 Ontario family doctors providing patient care across communities in Ontario. The College provides high-quality, evidence-based continuing professional development for physicians, promotes family doctor leadership and advocates for the vital role family doctors play in Ontario’s health-care system in delivering high-quality patient care. As the Ontario chapter of the College of Family Physicians of Canada, we are an essential voice for family medicine in Ontario

Position Summary: The Collaborative Mentoring Networks link family physicians with mentors in a collaborative relationship to enhance the delivery of patient care through mentorship and education.

The Program Coordinator is accountable for the effective administration and delivery of the OCFP’s overall strategy to build and expand the Collaborative Mentoring Networks (CMN). This is a multi-incumbent position with responsibility for a portfolio of mentoring networks as follows:

  • Collaborative Mental Health Network (CMHN) and Medical Mentoring for Addiction and Pain (MMAP)
  • Palliative/End of Life Care (PEOLC) Mentoring Network and the Medical Assistance in Dying (MAiD) Online Community of Practice
  • Rural Medicine Mentoring Network
  • Early Years in Practice Mentoring Network
  • Leadership Mentoring Network

The Program Coordinator is responsible for supporting the assigned Steering Committee, the effective administration and delivery of the associated online communities of practice and providing high quality customer service to all Mentors and Mentees of CMN.

Key Responsibilities:

Administration

  • Supports the Network membership in implementing and monitoring daily administrative processes including the onboarding of new Mentors and Mentees and coordination of applicable vetting processes.
  • Maintains Mentor/Mentee communications and outreach including quarterly and website updates per defined communication strategies defined.
  • Communicates effectively with full attention to detail and responds to individual concerns in a timely manner.
  • Integrates and monitors the effective use of the Network portals, ensuring member registration processes and user onboarding are completed.
  • Distributes annual survey, quarterly newsletters, and educational program evaluations.
  • Supports the development and submission of accreditation/certification applications to appropriate certifying bodies (e.g. Ontario College of Family Physicians, College of Family Physicians of Canada, Canadian Psychiatric Association).
  • With the Program Manager, and in consultation with the associated Steering Committee, assists with planning and monitoring annual work plans, including communications schedule and individual event planning critical paths.

Reporting

  • Maintains an accurate accounting of revenue and expenses of the operating budgets consistent with the OCFP policies and external funder requirements and reporting.

Meetings

  • Provides support to the members and co-chairs of the Steering Committee, including organization, communications and planning for meetings, proactive scheduling of Committee meetings with consideration of annual work plans and deliverables.
  • Acts as the recording secretary for the Committee and ensures follow-up on agreed-upon action items/tasks.
  • Ensures strong organizational support for Committee meetings and identified sub-committee activities.
  • Provides scheduling and communication support for the Network’s small group meetings, including event specific details for the annual conference and regional Network meetings.

Special Assignments & Projects

  • Assists with research and educational projects, as assigned.
  • Participates in quality improvement initiatives to monitor and improve quality and service to Network members.

Required Qualifications:

  • Post-secondary education with a preference in a health-related discipline/health administration focus.
  • Minimum of 3-5 years of project management and administration of education programs.
  • Experience in education program development, delivery, and evaluation.
  • Knowledge of adult education principles, continuing medical education, knowledge transfer and evidence-based medicine.
  • Knowledge of mentoring networks and/or communities of practice.
  • Experience with emerging trends in technology including e-learning education, online platforms, and communities of practice web-based portals.
  • Strong organizational, prioritization and time management skills to effectively manage multiple priorities.
  • Problem solving and critical thinking skills, including ability to anticipate obstacles and develop an appropriate course of action.
  • Excellent interpersonal skills and ability to work as part of a team with a commitment to collaboration and joint accountability.
  • Comfort in working independently with minimal guidance and oversight.
  • Excellent written and verbal communication skills.
  • Strong financial acumen and experience in monitoring project budgets.
  • Excellent computer skills with experience using MS Office; experience with standard office equipment.
  • Ability to travel 4-6 times per year to planned events, including weekends and evenings.

Core Competencies:

OCFP’s core competencies are designed to nurture employee engagement through best people practices. All employees will demonstrate strength in the following competencies:

Collaboration: Engages constructively with others, to be part of a team, to work together, as opposed to working separately or competitively. Promotes a positive climate, resolves conflict and creates alignment within and across internal and/or external groups.

Impact and Influence: Advocates, motivates, persuades, convinces, or influences others to gain their support and commitment. Effectively gains support by drawing the attention of others to an important issue and directing decision makers towards a solution.

Organizational Awareness: Understands the key relationships, diverse interest groups and power bases within the organization and in the wider community.

Planning, Coordination, and Execution: Plans and coordinates work, effectively manages resources, prioritizes steps to be taken, anticipates potential issues/barriers, and develops contingency plans to address these, execute individual and team activities in a way that ensures the achievement of a set of objectives. Achieves desired results on a consistent basis despite having to deal with unpredictable or unexpected circumstances.

Service & Quality Orientation: Demonstrates a desire to provide quality results by focusing efforts on discovering the needs of customers and stakeholders and meeting these needs. Ensures quality in the delivery of services, and complies with existing rules, regulations, and legislation. Monitors service information by insisting on clarity of roles and expectations and setting up and maintaining systems that enhance quality and maximize efficiencies.

Developing Others: Fosters the long-term learning or development of others through coaching, managing performance and mentoring. Achieves higher level goals and develops new skills/competencies. Driven by a genuine desire to develop and empower others, rather than simply a need to transfer skills to complete tasks.

Holding Self and Others Accountable: Positions the organization for success by establishing appropriate levels of responsibility. Holds self and others accountable to deliver the agreed upon objectives and execute high standards of excellence. Provide clear directions, effectively communicates priorities and expectations and monitors performance.

Visionary Leadership: Inspires others to work toward common goals by providing inspiration, clarity and direction. Effectively focuses team on priorities and provides leadership and support through change. Actively solicits input and inspires the courage to challenge team process, and the commitment to achieve personal, team and organizational goals.

Business Acumen: Understand the business implications of opportunities and decisions. Implements successful business strategies. Maintains awareness of issues, processes, and outcomes as they impact the organization’s strategic direction.

Strategic Orientation: Understands the business implications of decisions and can take a long-term perspective to chart a course that delivers results today and well into the future.

Interpersonal Sensitivity: Understands and responds appropriately to the concerns of others. Practices active listening when interacting with individuals or groups. Demonstrates an ability to reflect on verbal and non-verbal behavior and communicates effectively

Leadership Presence: Develops and maintains a sense of presence and emotional maturity in understanding of one’s own emotions and the impact of one’s behavior on others; demonstrates of resiliency in a range of complex and demanding situations.

How to Apply:

Qualified candidates are encouraged to submit a resume with cover letter by 5:00 pm on June 21, 2019.

This is a full-time position for a fixed term until April 2020.

We thank you for your interest in OCFP however we will only contact applicants moving on to the next step in our recruiting process. Interviews may be held in advance of the close of the posting.

Job Types: Full-time, Contract