Bilingual Business Analyst

Canadian Back Institute Operating Limite - Toronto, ON (7 months ago)

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Bilingual Business Analyst – Toronto, ON

Corporate IT within CBI Health Group plays a key role in ensuring that we have the application systems in place to enable all end users – from care providers to support staff – to perform their duties effectively and, ultimately, ensure the delivery of excellent patient care.

As a Bilingual Business Analyst, based in our IT Corporate Office, you will ensure that proper requirements are gathered from key stakeholders in operations, and translate these into application design and mockups representing potential application solutions. This role is invaluable in ensuring that what we are developing in Applications will meet key stakeholders’ needs in the end, and that there is continued communication and consensus through the whole process. You will also help ensure the sustainability of the use of the new solution, and support operations in ensuring compliance through successful change management. Among your priorities will be reviewing and understanding current application systems and processes, documenting recent changes, and gathering, analyzing and documenting business requirements for CBI’s application development initiatives related to new Rehab Clinic Network and Home Health's new feature sets planned for upcoming releases. As a source of expertise and support for facility end-users, you will aid them on-site during, pre- and post-implementation of the new feature sets, update living documents to understand issues that arise, and aid in prioritizing issues, finding creative 'work-arounds' for less urgent issues, as well as identifying and documenting those requiring developmental priority in a patch release.


As a Business Analyst, you will:
Define, analyze and document business requirements in the form of process workflows, DFDs, BRDs, and tracking the ongoing changes of these documents
Perform activities to better understand the constantly changing needs of the business, and assess the impact of those changes
Support the communication and delivery of requirements through the complete system development life cycle (SDLC) with the relevant stakeholders
Act as the key liaison between the business and IT for the assigned projects
Ensure that requests align with the organization’s strategic goals and escalate, as needed, to the Product Managers and Owners if you see discrepancies in the requested changes.


To take on the role of Business Analyst, you must have:
Experience using various techniques for eliciting requirements;
Understanding of project lifecycle and project approaches;
Understanding of project definition and scoping principles;
Experience with, and ability to be flexible filling, various roles throughout the project lifecycle;
Experience documenting business, functional and non-functional stakeholder requirements as well as the tools (Visio, Word, other MS applications) and methodologies (DFD, data modelling techniques, Use Cases) used;
Experience with, and understanding of, change control processes in relation to requirements documentation;
Ability to effectively identify and document project risks, issues, assumptions and dependencies;
Experience using various requirement prioritizing techniques;
Experience using application mockup tools such as Pencil, protoshare, Balsamiq, Adobe;
Proven ability to work well in a team, having experience working with QAs, Developers, and Project Managers;
Team Lead experience would be an asset for a potential move to Senior BA role.
Bilingual (French and English)
Open to full time and contract opportunities

About CBI Health Group:
CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients. We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place.

In over 250 facilities, our services are provided by a dedicated team of more than 11,000 administrators, support staff and caregivers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services. Our expanding transitional and residential community care network now numbers more than 60 homes nationwide.

At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.

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CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

To apply for this position, submit your resume to Rajvinder Kaur, People and Culture, at, stating “Business Analyst” in the subject line, as soon as possible. We thank all applicants; however, only those selected for an interview will be contacted.