Credit Collections Representative

Ultramar Ltd - Toronto, ON (30+ days ago)

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Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across Canada, the United States, the Caribbean region and the Americas. Our purpose as Parklanders is to energize people and businesses to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster.

Position Summary:
Reporting to the Commercial Finance Manager, the Credit Collector is responsible for minimizing credit risk exposure (collections). The incumbent will play a pivotal role in educating customers and partners of the importance of payments being made in a prompt manner, and in accordance with the terms of sales.

Key Responsibilities:
Maintains a standardized credit process across the company, offer possible improvements where necessary.
Oversee a portfolio of Commercial accounts with various volumes and locations. Evaluate account status, monitor terms to ensure that there is ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangement within our authority level and make decisions on held orders
Recommend process improvements and assess the effect they will have on internal and external customers. Liaise with branches on all credit related questions they may have.
Organize daily/weekly/monthly work activities and attend to various tasks based on priority
Advise Customer Service Representatives on credit policies and procedures and answer any credit-related questions they may have by phone and email within our SLA time frame.
Address all credit related complaints and come up with a solution
Liaise with collection agencies regarding proposals, settlements and litigation; follow up to provide additional account details or obtain status updates
Manage administrative tasks with regard to your customer portfolio i.e. reports, Declined Credit cards, etc
(this would be part of bullet 2 overseeing a portfolio).
Keep up to date on collections rules with regard to consumer rights (ie: bankruptcy CCAA, and other options for creditor protection
Develop and maintain relationships with Operations, Adjudication and Sales advising them of customer situations when required.
Conflict management with internal and external customers, ie: peer to peer relationships
Preparedness for testing/projects during acquisitions

Qualifications and Skills:
3 years’ experience in credit and collections
Advanced Microsoft Excel skills
A quick learner who is self-motivated
Strong communication, organizational, listening, and analytical skills
Accounting courses and knowledge of Infosys would be an asset
Adjudication experience preferred

We Offer:
Participation in Parkland Pledge, an employee-driven charitable giving program.
Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
A share in our success through the Employee Share Purchase Plan and 100% company matching.
Flexible medical and dental packages, a Health Care Spending Account, along with a supportive Employee and Family Assistance Program.
Inhouse learning and development opportunities, leadership training, international opportunities.
An employee referral program – earn up to $2000 for your referral.
A focus on heathy living through wellness initiatives and an annual fitness reimbursement program.
Discount Programs and Educational Scholarship Programs for family members.

Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland Fuel Corporation is committed to the principles of Employment Equity.

We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Fuel Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.