We’re Checkfront, a popular cloud-based booking and e-commerce application with thousands of customers in over 135 countries! We’re a diverse company with an ambitious team full of smart, creative, passionate people who are committed to being the best online booking app on the market. We are looking for a relationship builder to join our team as a Customer Success Manager - if you have an interest in technology and proven customer service skills, we want to hear from you!
Our Customer Success Managers ensure that we’re building meaningful relationships with our key customers, helping them find long-term value with our solution and services.
Checkfront has over 70 employees across Canada but we love to call Victoria, BC our home. We offer a beautiful office space downtown, opportunities for professional development, and a competitive Employee Share Option Program.
We look for people who...
Do the right thing, lead by their personal integrity
Are truly customer-centric
Get the job done, and aren’t afraid to learn on the way
Can adapt and be flexible in their thinking and processes
Are accountable to their team and our customers
Step outside their job descriptions to offer their skills and support
Our Customer Success Managers...
Develop and maintain strong relationships with stakeholders within assigned strategic accounts
Work closely with our Sales team and Launch Specialists during account handoff and launch process
Develop a strong understanding of clients’ businesses and how you can provide value to help them grow
Have a solid understanding of assigned account configurations to provide support, best practices, and promote optimized user adoption
Track, forecast, and close annual renewal contracts and account expansion opportunities
Track and analyze trends from customer questions, comments, concerns - prepare feedback for Product and Development teams
Proactively monitor account health on an ongoing basis
Collaborate with our Marketing team to acquire customer case studies and testimonials
Create and maintain process documentation / communication infrastructure
Other related duties as assigned by Director
To succeed in this role you’ll bring…
Strong business acumen, from your academic or professional experience
An interest in technology and SaaS products
Advanced technical troubleshooting and problem-solving skills
Positive customer-focused attitude
Bonus points for…
Experience using tools such as Zendesk, JIRA, Google Apps, Salesforce
Proficiency in CMS integrations such as Wordpress, Joomla, and Squarespace
Understanding of HTML, CSS, and exposure to programming languages
Familiarity with the travel/tours/activities/accommodations industry
Experience in a sales or business development role
Fluency in other languages
Don’t meet all of our requirements exactly, or have some gaps in your resume? We’d still love to hear from you! Use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.