Full Time Supervisor (Junior ASM)

Bath & Body Works (Vaughan Mills) - Concord, ON (30+ days ago)

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Looking for someone with 3 to 6 years assistant store manger experience, who excels in a high volume, fast, pace retail environment. Someone who loves selling, coaching and driving sales.

Our passion at Bath & Body Works is to make the customer feel like the #1 priority. 90% of the job is on the sales floor, selling and coaching associates on driving excellent customer service.

-Competitive Salary

-Competitive Bonus program

-Benefit

REPORTING STRUCTURE:

Position Title: Supervisor

Reports to: Store Manager

Supervises: Key Holders and sales associates

QUALIFICATIONS:

  • Demonstrated sales results
  • Ability to effectively communicate foster a customer focused selling culture
  • Ability to provide effective, in the moment coaching to associates
  • Available for varied weekly shifts including weekend, closing and peak shifts
  • Supervisory experience preferred

ROLES AND RESPONSIBILITIES:

Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.

Building High Performing Teams:

  • Attract, interview, and retain top talent
  • Responsible for leadership tasks as delegated by the store manager
  • Provide individual and team performance feedback and recommendations to managers
  • Train, coach, reward and motivate associates to improve selling and the customer experience
  • Reinforce selling expectations, performance, results and accountability with all associates
  • Assist store management in conducting onboarding and continued training of the associate team
  • May build schedules to maximize and leverage sales results*

Selling Effectiveness:

  • Lead and model the selling and customer experience standards
  • Lead selling efforts to meet selling goals during scheduled shifts
  • Ensure associates consistently execute to the selling model
  • Display expert knowledge of product, company policies and store strategies
  • Set the direction and goals for the day/shift when associates arrive for work
  • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer e-mail
  • Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
  • Ensure associates receive scheduled breaks and meal periods (per province specific guidelines)

Telling The Brand Story:

  • Support replenishment activities that keep the store full and abundant
  • Provide leadership or assistance with floorsets, window changes, visual presentation standards, signage placement, etc.
  • Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
  • Ensure implementation of company selling strategies
  • Execute visual standards and maintain a safe, inviting store appearance

Operational Excellence:

  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
  • Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
  • Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
  • Maintain policies and procedures
  • Incorporate Asset Protection and safety messages into daily operations

* Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

Job Type: Full-time

Experience:

  • retail management: 3 years (Preferred)