Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy combining the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities. Engage with us at www.acumensolutions.com or on Twitter @AcumenSolutions.
Acumen Solutions is currently hiring Salesforce Business Analysts to join our team in Toronto, Canada.
Roles and Responsibilities
As a Salesforce Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions to Fortune 500 Companies and Government Agencies. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.
Roles and Responsibilities:
Work with clients and end users to gather, understand, and define business requirements
Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Collaborate with developers to test and verify that solutions will meet the business requirements
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
Experience using Salesforce or similar CRM Products to develop client or business solutions
Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
Proven ability leveraging analytical and problem-solving skills in a fast paced environment
Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
Strong presentation, communication (written and verbal) skills, and interpersonal skills
Ability to juggle and prioritize multiple tasks within a collaborative team environment
Demonstrates flexibility and willingness to do what it takes to get the job done
Drive and desire to learn and grow both technical and functional skill sets
Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
Bachelor's degree or equivalent required
Willingness to travel up to 50%
Preferred Experience and Skills
Experience leveraging and configuring AppExchange products to develop a solution
Experience soliciting, gathering, and analyzing user input and requirements
Experience documenting user stories and creating to-be process flow diagrams
Experience collaborating with business stakeholders
Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community
Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical, dental, and vision benefits, Paid Time Off, and more.