Salesforce Business Analyst

Acumen Solutions - Toronto, ON (22 months ago)

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Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy combining the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities. Engage with us at or on Twitter @AcumenSolutions.

Acumen Solutions is currently hiring Salesforce Business Analysts to join our team in Toronto, Canada.

Roles and Responsibilities

As a Salesforce Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions to Fortune 500 Companies and Government Agencies. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.

Roles and Responsibilities:
Work with clients and end users to gather, understand, and define business requirements

Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients

Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories

Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies

Collaborate with developers to test and verify that solutions will meet the business requirements

Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training


Experience using Salesforce or similar CRM Products to develop client or business solutions

Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls

Proven ability leveraging analytical and problem-solving skills in a fast paced environment

Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies

Strong presentation, communication (written and verbal) skills, and interpersonal skills

Ability to juggle and prioritize multiple tasks within a collaborative team environment

Demonstrates flexibility and willingness to do what it takes to get the job done

Drive and desire to learn and grow both technical and functional skill sets

Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

Bachelor's degree or equivalent required

Willingness to travel up to 50%

Preferred Experience and Skills

Experience leveraging and configuring AppExchange products to develop a solution

Experience soliciting, gathering, and analyzing user input and requirements

Experience documenting user stories and creating to-be process flow diagrams

Experience collaborating with business stakeholders

Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)

Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community


Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical, dental, and vision benefits, Paid Time Off, and more.