Position: Business Analyst (Healthcare)
Location: Richmond, BC
Salary: $60,000 to $65,000 based on experience and qualifications (bonus eligible 0 to 10%), excellent healthcare benefits, 3 weeks’ vacation, RRSP matching plan.
Department(s): Healthcare – Operations
Reports to: Operations Support Specialist
Start Date: 27 Jan 2020
Imagine working in a place that brings out the best in you and helps others feel right at home. We provide an environment that balances independence with support. We customize our care, so that it's right for our residents and their loved ones. A funny thing happens when we encourage our residents to engage and enjoy-we do the same. This is healthy living at its finest. Join us.
Why work with Crothall Healthcare? We are a member of Compass Group Canada, the leading foodservice and support Services Company. We specialize in healthcare and housekeeping. We provide laundry and linen, facilities engineering, patient transportation, and asset energy management.
Job Description Overview: Under general direction, the Business Analyst (BA) will work with Operations to build, maintain and enhance our Analytics Platform. The Analytics Platform is evolving and this new position will be key in taking our platform to the next level. The Business Analyst will provide analytical support for all levels of management by identifying opportunities to support business growth and achieve business objectives. The BA will be responsible for day to day interaction, administration, training, support, and project management in relation to our Analytics Platform. The BA will also have direct interaction with our clients and will be responsible for sales presentations and demonstrations of our software
Now, If You Were to Come On board as One of Our Business Analysts, We'd Ask You to Do the Following for Us
Mine and leverage large amounts of data from a variety of sources in order to help the business drive revenue growth and/or efficiencies
Identify opportunities and assist the organization with making data-driven decisions
Develop models with advanced data visualization that identify and forecast trends and cause-effect relationships, lead to recommendations, and measurably maximize operational efficiency
Participate in problem solving initiatives, collaborating within a cross functional team of specialists, to design innovative solutions for clients and business leaders
Develop and maintain dashboard level management reporting
Deliver research and analysis to enable discussions on operational performance, industry benchmarks, financial forecasts and investment decisions
Translate business requirements into a scalable data model and coordinate with Technology teams for development and management of Data Warehouses/Data Marts
Explore new internal and external sources of information to uncover new business opportunities at all levels of the business
Identify data gaps in reporting; provide recommendations, solutions and implementation of strategies to acquire and report on such information
Develops and maintains effective and collaborative relationships with internal and external stakeholders such as clients, District Managers, Managers and Supervisors.
Facilitate software demonstrations for clients and the operations teams.
Provide application level user support, end-user documentation, training materials, and operational instructions that clearly and accurately reflect each system's functionality.
Performs instructor led training for end users via in person, classroom, or web based training.
Responsible throughout the project life cycle; help determine priorities while balancing business needs against other development projects.
Ability to prioritize independently, multiple requests and system requirements to meet the organizational goals.
Act as the Project Manager for the system roll out and implementation
Hands on instruction and implementation on site.
Ability to troubleshoot connectivity and setup issues.
Ability to make effective decisions under pressure.
Performs other related duties as required.
Think you have what it takes to be a Business Analyst? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.
Under-graduate degree, preferably in Mathematics, Statistics, Data Analysis, Computer Science or Engineering
Must have worked as a Business Analyst within a Healthcare Environment.
Must have had previous hands on (direct working experience) with Power BI or similar BI tools.
Must have Advanced Excel skills (Advanced formulas, Power Query, VBA & Macros etc.)
Knowledge of database architecture and management.
Must have experience with SQL scripting
Must have relevant ETL and/or Report Development experience
Experience with web technologies, analytics and numbers
Demonstrated experience in process analytics and process flow documentation
Highly analytical and able to extract key insights from data then communicate them clearly and effectively to stakeholders
Excellent interpersonal, verbal and written communication and documentation skills
Must have experience in conducting end user training
Ability to work independently or within a team environment and handle multiple projects simultaneously.
Demonstrated ability to collaborate effectively with cross-functional teams.
Ability to work in ambiguous environment with multiple stakeholders
Physical ability to withstand frequent to prolonged sitting.
Proficient in Microsoft Office Suite of applications
Ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
Thank you for your interest in a career with Compass Group! Only those selected for an interview will be contacted.
We will consider your resume for additional opportunities.
Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation. Health, Safety, Environment and Quality (HSEQ) is also an operational priority. Safeguarding the health and safety of our people and customers is essential to the success of our business.
Learn more about us at www.compass-canada.com!