Office Clerk


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The Office Clerk will be required to perform an array of administrative, including secretarial and receptionist duties. Acting as the First Point of Contact for greeting debtors, clients and visitors which may include accepting payments and inquiries from debtors, responding to correspondence via email to debtors and clients, managing electronic mailboxes and posting payments.

The Office Clerk is also accountable for drafting, reviewing and editing time-sensitive correspondence sent by the management team and agents. Other duties, relevant to the position, shall be assigned as required.

The incumbent will as a priority, support credit adjudication process for refinancing debts. Support is defined as preparing and expediating emails and applications, pulling credit bureaus, reviewing credit packages to ensure all the documents have been completed and package is in tack. Follow up through outbound calls or emails to those who have not returned the application within the required time frame.

Core Competencies

  • Problem Solving and Decision Making
  • Development and Continual Learning
  • Time Management, Planning and Organizing
  • Communication
  • Client and Debtor Focused
  • High Energy & Stress Management
  • Teamwork
  • Quality Orientation
  • Adaptability/ Flexibility
  • Result Focused
  • Accountability and Dependability
  • Ethics and Integrity

Job Duties

  • Prepare, review, and/or edit various forms of correspondence such as letters, invoices, presentations, publications, and reports
  • Administer and manage inbound and outbound mail, including priority post, packages, courier services, and other correspondence
  • Act as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
  • Answer telephone and electronic inquiries and relay telephone calls and messages
  • Refer and/or redirect calls, emails, or visitors as required
  • Assist in the compilation of data for various reports
  • Coordinate the logistical aspects of departmental programs such as meetings, seminars, workshops, special projects, and events
  • Maintain a high level of confidentiality in all interactions
  • Organize, maintain, and coordinate office records and files
  • Photocopy and organize documents for distribution, mailing, binding, and filing
  • Prepare agendas for meetings, and transcribe and distribute meeting minutes
  • Present a positive and professional image of the organization when interacting with employees, clients/customers, visitors, and other external stakeholders
  • Review all documents, reports, and correspondence prepared for executive or management signatures for format, content, grammar, and spelling; make edits as necessary
  • Schedule and confirm appointments, meetings, and conferences for management team and/or clients/customers
  • Accurately and appropriately file correspondence, invoices, and receipts
  • Assist with jobsite administration duties, such as collector stats, annual scorecard, incentive management and any daily logs that need to be maintained
  • Ability to adapt to new technology
  • Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Ability to effectively communicate both verbally and in writing
  • Ability to prioritize and manage conflicting demands
  • Ability to respond quickly in a dynamic and changing environment
  • Ability to work individually as well as part of a team
  • Proficient in Microsoft Office programs (including Word, Excel, and PowerPoint)
  • Strong writing, editing, and proofreading skills
  • Superior telephone manners and strong interpersonal skills
  • Date stamp, review, evaluate and distribute all incoming and outgoing mail.
  • Research and assist with all Requests for Proposals (RFP), Policy Manuals and Employee Handbooks.
  • Maintain and monitor office supply inventory levels and place orders as required
  • Handle outgoing and reviewing credit packages.
  • Credit Bureau management including removal of derogatory, updates, pulling bureaus

Work Conditions

  • Manual dexterity required to use desktop computer and peripherals
  • Extended periods of sitting
  • Interaction with employees, management, and the public at large
  • Working in a busy office environment with frequent interruptions
  • Occasional overtime
  • Repetitive work
  • Ability to manage stressful conversations with debtors, clients and staff

Job Type: Full-time


  • English (Preferred)
  • French (Preferred)