As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.
Classification: IT Analyst II
Union: AUPE GSS
Department: Corp IT Supp Cap Managemnt App
Primary Location: Seventh Street Plaza
Multi-Site: Not Applicable
Posting End Date: 26-MAR-2019
Temporary Employee Class: Temp F/T Benefits
Date Available: 20-MAY-2019
Temporary End Date: 20-NOV-2019
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $36.94
Maximum Salary: $49.88
Vehicle Requirement: N/A
Completion of bachelor's degree in Computer Science or Information Technology or equivalent.
Additional Required Qualifications:
Significant experience in problem solving, concerns resolution, investigation, and negotiation. Excellent interpersonal skills combined with effective verbal and written communication skills and the ability to explain complex issues or difficult situations. Ability to develop and facilitate presentations to convey information or transfer knowledge. Capable of focusing attention on accomplishing key objectives and outcomes for oneself and one’s team by improving performance, developing oneself, and committing oneself to accomplishing challenging goals, even in the face of uncertainty and change.
A minimum of 5 years of progressive experience in Information Systems in an organization of significant size, complexity and diversity is preferred. Demonstrated written communication experience for technical and process documentation including process mapping. Knowledge of Change Management and IT experience (i.e. implementation of new systems, network management, client support, etc.) is considered an asset.