Who we are:
Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.
Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education. Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today’s leadership challenges and opportunities through Case-Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.
Who you are:
The Sales Associate is responsible for the day-to-day operations of the Ivey Trading Company. They are required to conduct all functions relating to customer service, ordering, billing, packaging, and inventory management.
What you’ll do:
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Provide excellent customer service to meet needs of clients of Ivey Trading.
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Maximize the sales and profitability of the store by achieving and surpassing store sales productivity goals.
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Assisting store customers in locating products in the store as well as handling phone and web orders.
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Vendor management and ordering inventory. Includes sourcing, purchase order creation, tracking, invoicing, quality assurance and fulfillment of all orders, including custom.
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Recommend new product suggestions and source suitable vendors. This applies to custom orders and products identified for regular inventory.
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Day-to-day financials: Opening and closing procedures, cashier balancing, PCI compliance.
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Complete and submit monthly store financial reports to Finance
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Opening and closing of the store.
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Maintaining proper inventory levels
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Following standard operating procedures of the store.
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Giving product demonstration and details to the clients.
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Reporting loss and damage of products, customer feedback and complaints to the sales or store Supervisor.
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Assisting the customers in billing and packaging process at checkout.
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Receiving inventory and maintain all records of sold inventory and filling order forms for new store purchases.
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Updating gift information database and website maintenance (photos, adjusting web matrix).
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Must keep the store in order and maintain conformance under visual presentation standards.
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Operating a temporary store location at other Ivey facilities or special events as required (ex: Convocations, Spencer Leadership Centre, Donald K. Johnson)
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Scheduling part-time help and training new hires
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Verify invoices and submit them to Finance and Marketing Director for approval and processing.
What you have:
Required Education and Experience:
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Recognized Community College Diploma required
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Previous retail experience is an asset
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Knowledge of Shopify
Skills and Abilities:
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Strong interpersonal skills for interacting with customers and understanding their requirements
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Ability to work in a team and meeting assigned targets
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Good verbal and written communication skills
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Good technical skills with Microsoft Excel, Word, Outlook, Teams and Shopify POS.
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Professional presence and diplomatic manner
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Demonstrated ability to multitask and to work accurately in an interruptive environment
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Strong organizational skills and excellent attention to detail
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Proactive planning and problem-solving skills
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Ability to take directions well and to work cooperatively within a small team
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Availability to work additional and flexible hours /days when required in peak times.
Location:
London, Ontario
Position Type
This is a part-time (20-24 hours/week) 2-year renewable contract.
Hiring Range
Based on the salary band for this role, candidates can expect to be offered a starting salary in the range of $20.00 – $21.00. When determining salary, Ivey Business School considers the market, candidate experience, as well as internal equity.
Application
If you are excited about the opportunity to work for Canada’s most prestigious business school, working alongside the brightest staff, students, and globally recognized faculty, tell us why by submitting your resume and cover letter via the Ivey Careers page today.
Application will close Wednesday, July 20th at 11:59pm.
Covid-19
Effective September 7, 2021, all employees and visitors to campus are required to comply with Western's COVID-19 Vaccination Policy.
Equity, Diversity, and Inclusion at Ivey
Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members.
Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodation
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Please contact us at hr@ivey.ca to notify us of any needs related to completing the job application, and/or throughout the recruitment process.
