20-075 IT Business Analyst

Catholic Social Services - Edmonton, AB (30+ days ago)

Apply Now

Are you looking for an inviting and exciting career opportunity? Do you have a passion for information systems, analysis, collaboration and making a difference? If the answer is “Yes”, this is the job for you!

Catholic Social Services is currently recruiting for a Full-Time 40 hour per week IT Business Analyst, located in Edmonton, Alberta.

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”

The Agency identifies and responds to community needs by serving individuals through a variety of services and programs and operates throughout central Alberta within the defined area of the Archdiocese of Edmonton. The Agency operates with a combination of public and private funding, and has an annual budget of more than $96 million.

Reporting to the Director of Information Technology, the IT Business Analyst supports Catholic Social Services by working on a variety of projects and supporting our main client application, ShareVision. The work will include conducting business needs assessments, developing process maps and technology requirements, developing recommendations and then implementation of solutions whether they are new program design, process improvements or leveraging technology solutions. Provide end user support to the organization on our technology, and troubleshoot, resolve, and manage service requests.

Primary job responsibilities may include but are not limited to:

Working collaboratively with subject matter experts in the analysis of business requirements and provide information, support, and recommendations for implementing new programs, processes, systems or for improvements to current system functionality as they relate to our technology systems.
Project manage, lead, or participate as part of the team to implement new programs, processes or technology solutions, system upgrades, and new features as part of service pack releases
Develop impact analysis and implement strategies to manage change for large new system implementations or small functionality changes
Standardize process and procedures with a continuous improvement mindset to effectively and efficiently maximize the use of technology systems and improve the user experience
Information Strategy: Assisting in the development of performance measurement frameworks; evaluating available technology improvements that would allow for more streamlined data collection while supporting the team lead to design business cases accordingly; identifying and implementing industry trends and best practices;
Document business processes, procedures and methodologies used in creating new processes, programs or implementing technology, analysis and reporting; identifying areas for improvement and risks to data quality and efficiency, and recommending potential solutions; communicating with colleagues to ensure consistent practice
Provide end user support to the organization on technology, and troubleshoot, resolve, and manage service requests
Develop, deliver, and facilitate system, process or program training for new system users
Continually update and learn new technology best practices and functionality via research, events, and networking with industry subject matter experts

Bachelor degree in Human Resources, Business Administration, Information Technology, Social Sciences or acceptable related field
Business Analyst certification is considered an asset
Project Management Certification is considered an asset
Change Management Certification is considered an asset

4 years diversified and progressive experience in Human Resources or Information Technology environment supplemented with experience implementing HRIS, Human Capital Management systems, Customer Relationship Management Systems or other technology solutions.
Demonstrated business analyst and project management experience leading cross functional teams
Demonstrated experience analyzing business processes, process improvement and managing data with the ability to map them into technology solutions
Demonstrated experience in implementing large change initiatives and knowledge of change management and communication practices

Skills, Abilities and Attributes:
Demonstrated commitment to Catholic Social Services mission, vision and values
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly
Knowledge of project management and change management principles and practices
Excellent facilitation and consulting skills. Comfortable working with diverse groups of people with competing needs.
Very strong interpersonal and communication skills with the ability to build relationships with internal and external stakeholders
Detail oriented and organized, with good judgment and resource management skills
Computer proficiency and experience using Human Capital Management systems (HCM), Customer Relationship Management (CRM) or equivalent systems
Proficiency in using Microsoft applications (Word, Excel, Outlook, Powerpoint) with adaptability to learn new applications
Knowledge of ShareVision, HTML and web applications is an asset
Strong problem solving skills with the ability to analyze a situation, consider all options, and anticipate outcomes before providing recommendations
High degree of integrity and professionalism by being reliable, courteous, responsive and punctual

Please apply online at www.cssalberta.ca/careers to competition number 20-075.

We thank all applicants. Only candidates selected for an interview will be contacted.

We offer flexibility, a comprehensive benefits package and a supportive working environment.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity and people of faith or no faith.