Cloud Developer/Technical Support Specialist (Montreal)

TELUS Communications - Montréal, QC (12 months ago)

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Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow.

If you are passionate about working with this leading edge technology while providing best-in-class technical customer support, consider this superb opportunity at TELUS.

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for a Cloud Developer/Technical Support Specialist who will passionately provide excellent technical customer service support for Google Cloud products solutions and application program interfaces (APIs), including App Engine, BigQuery & Cloud Storage.

Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. You will partner with engineers and product managers to improve the product and make our customers successful.

Here's how

Providing technical developer support to customers using Google Cloud Platform products, solutions & APIs
Reproducing customer issues in order to provide a holistic fix
Collaborating with internal support teams and customers to identify and document product bugs and feature requests
Implement effective solutions through connecting with multi-functional teams and resources
Partnering with internal teams to improve cloud products at a senior level
Leading users through public forums: third party & Google-owned

You’re the missing piece of the puzzle

Required Knowledge:
Proficient in at least one of Java or Python
Knowledge of API development, as well as building Representational State Transfer (REST) & JavaScript Object Notation (JSON) APIs
Demonstrate comprehensive troubleshooting tactics
Resourcefulness and strong research skills
Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces
Must have proficient Oral and Written English language and good communication skills

Preferred Qualifications:
Effectively build solutions with Linux-based systems
Proficient with web protocols: Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), etc
Experience with Platform-as-a-Service (PaaS)
Code versioning tools such as Git, Subversion (SVN), etc
Knowledge of parallel/distributed computing: Not Only Structured Query Language (NoSQL), MapReduce, etc
Advanced skills operating SQL REACT to manipulate data
Experience applying BigQuery, Cloud Storage & CloudSQL
Practical knowledge of Open Authorization (OAuth) servers, SQL (any dialect) Cloud computing & PaaS modern API technologies