Requisition ID: 87701
Cost Centre: NATIONAL COLLECTION CENTRE
Employee Referral Program – Potential Reward: $0.00
We are committed to investing in our employees and helping you continue your career at Scotiabank.
Maximize net recoveries of a portfolio of non-performing loans assigned to the Recovery Unit by:
Conducting review of files received from Work Out group and assign for third party recovery.
Providing close monitoring of events affecting the resolution of an assigned portfolio of accounts and referring offside conditions to the Manager with recommendations.
Examining possible recovery methods, the related costs, and potential recoveries.
Monitoring efforts of outside resources through direct contact with solicitors, agents, receivers, consultants, realtors, as required.
Within authorized limits on files where no further recovery is anticipated, write the balance out of record. Where balance exceeds limits, provide recommendation to the Manager.
Within authorized limits, review and accept/decline settlement offers. Where balance exceeds limits, provide recommendation to the Manager.
Within authorized limits, file Proof of Claims on bankrupt accounts. Where balance exceeds limits, provide recommendation to the Manager.
Responsible for recording indirect payments and ensuring appropriate commissions are paid.
Develop and maintain sound banking management practices by:
Responding to inquiries and providing guidance to line management in Branches as to account maintenance for accounts assigned or others, as requested.
Contribute to the orderly administration of the Special Accounts Centre by:
Maintaining accurate customer information and collection history.
Responding to the automated B/F system promptly, to ensure appropriate follow-up.
Providing support to the Centre in the administration of their account portfolios including the processing of payments to loans from realization of security and payment of legal fees.
Provide customer service meeting Bank standards by:
Controlling access to the floor through responding to visitors; inquiries which may include customers, visitors, and delivery persons in order to maintain a high level of security for the department.
Perform other sundry duties as assigned.
Key Functional Competencies
Proven understanding of Branch functions in order to process accounting entries and provide support and guidance to Branch officers.
Proven communication skills (written and verbal) to communicate effectively with Branch, third party recovery agents and trustees.
Good working knowledge of the functions of a computer terminal.
Thorough knowledge of collection systems used including Litigation Highway, Bankruptcy Highway, Collection Highway, Intralink, PLMS and CACS.
Location(s): Canada : Ontario : Toronto
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.