UX Researcher

Prodigy Game - Toronto, ON (6 months ago)

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Who We Are:
Prodigy Education connects students, parents, teachers and school districts with resources that promote a lifelong love of learning. Anyone with an internet connection is welcome to create a free account and try the most effective and engaging K-8 math platform in the world. Our business model helps us connect with youth around the world, with over 50 million students now voluntarily practicing math every single day — and enjoying it! We believe the entire community that surrounds a student plays a part in their success as a learner. For that reason, Prodigy Education uniquely empowers parents, teachers, and schools by providing curriculum-aligned tools, performance reports, and even partnerships. At Prodigy Education, we have an incredible team that works tirelessly to turn our goal of making education a human right into a reality. We are immensely grateful for our amazing team and all they do every day.

In the last eight years, Prodigy Education has gone from 3,000 local users to over 50,000,000 worldwide, and is currently the fastest-growing educational startup in North America! We have always been popular in North America but have expanded into the UK, Australia and recently opened our first office in India. 2018 proved to be a big year for us. We are proud to have been named the fastest-growing software company in Canada by Canadian Business, as well as selected to be on the list of the most sought-after startups in Canada by LinkedIn. Prodigy's incredible growth was recognized by Deloitte with a triple-award win by placing in Canada's Technology Fast 50 and the North American Fast 500 rankings, in addition to being honoured with a Leadership award for our deep commitment to innovation and advancement within the industry.

We welcome people who share our passion to join our team, where you will have the opportunity to help an entire generation of students to LOVE learning, while working alongside some of the brightest and most passionate people in the industry.

We’re looking to hire a UX Researcher to help better understand our users’ needs, and spread a culture of human-centered, qualitative research throughout the company.The successful candidate has experience in defining problems, selecting the appropriate research methods, synthesizing insights, evaluating prototypes and assisting with the building and releasing of projects. You will support multiple teams through the research process and therefore presenting research methods and results will be crucial.

Your Impact:
Collaborate with various stakeholders to plan research so we can better understand our users and reveal new opportunities
Guide research activities to define current customer pain points and map ideal future experiences
Develop research strategies and manage/prioritize research backlogs based on current priorities
Moderate workshops, in-person interviews, and remote sessions
Act as a repository of research-based usability knowledge for the organization
Facilitate research through collection, analysis and producing insights to lead the team towards user outcomes
Help define product requirements and understand user workflows to assist design and product teams in iterating through product discovery
Collaborate closely with designers, engineers, product managers, and other disciplines to design, implement, and track the success of projects
Prepare recommendations and deliver presentations to influence and guide key stakeholders to better understand

Who You Are:
3+ years of UX research experience
Passion for learning about people, their motivations, and their behaviours
Broad experience in conducting qualitative research with a clear understanding of various qualitative research methodologies
Familiar with quantitative research methods, comfortable with metrics and A/B tests, able to synthesize quantitative data with qualitative user research
Ability to create, pitch, and execute generative and evaluative research approaches
Technically proficient with design research methods, techniques, and tools
A portfolio of past research case studies that showcase key learnings and how you persuaded internal stakeholders

Bonus Points For:
Experience conducting research with children
Experience conducting remote research

What We Offer:
Full health benefits (from day one!)
Gym & learning fund
Flexible hours
Stock options
Snacks & coffee
Games & ping pong
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Prodigy Game will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.