Guided Transcription Operator

T-Base Communications - Ottawa, ON (10 months ago)

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Status: Full Time
Location: Ottawa, ON.

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility. Join our growing team in our Ottawa, ON, office.

Guided Transcription Operator
Reporting to the Manager of Guided Transcription and working closely with a team of Transcription Specialists and the Quality Assurance team, this position is responsible for using and testing proprietary software to create documents that are usable by the blind and low vision consumer in the production of educational materials such as text books and testing materials with a large emphasis on Science Technology Engineering Math (STEM) subject matter.

Duties and Responsibilities:
Learning a T-Base custom-built software which is used to create accessible documents for the blind and low vision consumer in the educational marketplace.
Working within MS Word to format and proofread documents that have been initially processed and transcribed using the custom built software. This includes: receiving documents in a PDF format, running documents through the proprietary software, following the rules, guidelines and prompts to make decisions regarding the formatting of the documents.
Providing feedback, both verbal and written to the software development team and subject matter experts on the effectiveness of the platform.
Producing tactile graphics using graphic software to transform print illustrations, maps, images, diagrams, etc. into readable tactual format for the blind.
Initially, working with the team to test the software and provide feedback on its accuracy and ease of use. Ultimately will move to become the first generation of user to apply and transcribe documents using the software application.

Qualifications:Education & Requirements:
A minimum of a 2 year college diploma, or equivalent, is required
This is an entry level role; some previous experience working in an office or production setting would be an asset
Must successfully pass criminal background check, credit check
Experience in writing reports and document structuring is an asset
Ability to travel across North America is an asset

Proficient in using Microsoft office tools (Microsoft Word, Excel) and Adobe Acrobat, PDF
Experience working with graphic software, such as InDesign or Corel Draw
Knowledge of braille and/or accessible formats would be considered an asset

Strong proof reading skills
Strong attention to detail
Strong ability to prioritize tasks and troubleshoot problems and issues.
Well organized and have logical problem solving skills
Good relationship and team building skills
Good interpersonal skills
Desktop publishing skills would be considered an asset

Ability to manipulate word, learn a user interface to create tactile graphics or document layout formatting
Ability to learn technical details and provide feedback on user experience for the tools used
Ability to work in a dynamic team environment
Ability to take initiative and work independently
Exceptional attention to detail and accuracy and ability to learn things quickly
Ability to remain calm under the pressure of tight deadlines

Excellent oral and written communication skills in English
Fluency in French and/or Spanish would be an asset

To Apply:
If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to We thank all applicants for their interest but only those selected for an interview will be contacted.