ANALYST CLIENT CONTACT CENTRE (Technical Support) – Across Canada

Business Development Bank of Canada - Montréal, QC (30+ days ago)

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No other bank is doing what we do.

At BDC, we’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here and we think you’ll like it too.

POSITION OVERVIEW

At BDC, our mission is to help create and develop strong Canadian businesses. Come make a difference by helping entrepreneurs and employees by providing exceptional technical support and customer service. The Analyst Client Contact Centre (Technical Support) helps in responding to a number of online applications and portals including; Client portal, Online financing applications, BDC Mobile Application, BDC Academy.

We offer an exceptional environment, flexible hours and the opportunity to work from 123 different business centers across Canada. If you are passionate about delivering exceptional customer service, you can build a long-term career in an organization that is one of Canada's Top 100 Employers!

CHALLENGES TO BE MET

Working in a changing working environment
Agility in analyzing clients technical issues and requests in order to provide a timely and adequate solution or work around
Receive and process telephone calls, chats and electronic requests in a courteous, informed and professional manner.
Must successfully manage different multiple tasks within established deadlines: inbound and outbound calls, chat, electronic requests, etc.
Must comply with the client validation and the information security procedures; ensuring client data is always secure
Always ensure the data integrity when recording client/prospect information into the various BDC systems
Maintain strong business relationships with the network by informing representatives in the client file of all activities undertaken
Stay abreast of BDC policies and applications relevant to CCC Tech to be able effectively to promote BDC products and services

WHAT WE ARE LOOKING FOR

If you can answer YES to the following questions, you could be the person we are looking for!

College diploma or certificate in informatics (or equivalent)
Minimum of three years of relevant experience (customer service or technical support)
Self-starter, independent and reliable
Should be able to work independently as well as a part of a team
Strong client focus & Exceptional client service skills
Aptitude for learning new software and/or procedures
Good knowledge of Microsoft Office applications
Excellent communication skills in English
Fluency in both official languages is an asset

Additional requirement:
Available to work between 7:30 a.m. and 8:00 p.m. (seven-hour shifts), Monday through Friday.

If you are excited about joining a dynamic, collaborative and high-performing team, have a passion for entrepreneurship and a strong client focus, we would like to meet you. Apply today!

EQUAL OPPORTUNITY EMPLOYER
At BDC, we value diversity in our workforce and encourage all qualified candidates to apply. We appreciate all responses and advise that only those candidates selected for an interview will be contacted.