What is the opportunity?
As a Branch Leader, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.
What will you do?
Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
Ensure high employee engagement through recruiting, talent management, development, and career planning
Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports
What do you need to succeed?
Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
Minimum 3 years in a people management role
Entrepreneurial business acquisition mindset
Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access
Experience in both business and personal banking
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Financial strength and strong brand to support your goals
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
City: Greater Toronto Region
Address: Greater Toronto Region
Work Hours/Week: 37.5
Work Environment: Branch
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0-25
People Manager: Yes
Application Deadline: 10/31/2019
Req ID: 176124