Team Leader, Client Solutions

Medavie Blue Cross - Moncton, NB (10 months ago)

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For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.

Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.

Job Title: Team Leader, Client Solutions
Department: Client Solutions
Competition: 5912
Internal/External: Internal/External
Employment Type: Full Time, Permanent
Location: Moncton, NB
Salary: Comprehensive Compensation
Reports To: Manager
Closing Date: January 20, 2020

Role Summary:
The Team Leader is responsible for frontline people management involving coaching and mentoring of all staff to ensure employees are motivated and encouraged to produce optimal quality work. Through a client led focus and action management, the Team Leader is accountable to ensure that the team is consistently and efficiently delivering flawless exceution of all objectives; involving developing and identifying those with future leadership potential.

As Team Leader, your key responsibilities would include:
Leading team through business transformation.
Responsible and managing teams on both new system (MAAX) and Legacy System.
Providing leadership and direction in the day-to-day operation of the team;
Conducting goal setting performance reviews and assisting with performance improvement planning and career development;
Working with trainer in developing/coordinating training plans for all employees;
Developing relationships and liaising with internal business partners to support resolution of quality concerns and coordinating the need for updating of training content to support quality or skills gaps;
Building and maintaining critical relationships with Medavie Blue Cross group customers as well as internal and external sales professionals;
Handling escalated issues and ensuring a prompt and appropriate resolution is reached;
Ensuring employee engagement through motivation, developing team and building relationships;
Ensuring adequate staffing levels are maintained and expenses are controlled for the department; and
Analyzing and making recommendations for process improvements.
Other duties as assigned by Management.

As the ideal candidate, you possess the following qualifications:

Education: Post-secondary diploma or degree with a focus in Business Administration or related field or equivalent experience.

Work Experience: Minimum two to five years experience in a leadership role (experience with Health, Dental, Life and Disability lines would be considered an asset).

Other Qualifications:
Enjoy working in a team-based environment.
Strong communication skills both written and verbal.
Self-directed with high levels of personal accountability and responsibility.
Excellent reasoning, judgment and decision-making abilities.
Strong analytical skills with high attention to detail.
Time-management skills and ability to work in a fast paced environment involving multiple tasks and priorities; and
Strong negotiation skills.

Computer Skills: Solid knowledge of Microsoft Office Suite, Lotus Notes and databases.

Language Skills: Bilingualism in English and French considered an asset.

You also demonstrate the following Leadership Accountabilities and Competencies:

Customer Focus Ability to make logical decisions that make good business sense but with a focus on providing the best possible service to our customers. Working closely with other internal areas and working together in finding solutions to accommodate their initiatives. Willing to dig deep on a subject and sometimes use persuasive negotiating skills in asserting a process that will be in the best interest of Group Administration, while keeping in line with corporative initiatives and objectives.

Values and Ethics: Builds and promotes a respectful work environment with employees fostering a climate of transparency, trust and respect. Supports opportunities for learning and growth and encourages staff to live the values.

Engagement: Leverages skills and abilities to build a cohesive team to ensure consistency in front-line execution. Follows through on commitments and establishes regular and comprehensive exchange of ideas constantly with passion and commitment.

People Management: Holds employees accountable for living the values and their performance and deals with ineffective performance. Works to ensure employees have the tools and job specific skill sets to do their jobs.

Strategic Thinking: Works to solve routine operational and people problems on the team. Seeks assistance from others to implement or develop solutions beyond routine concerns or process improvements that would impact their team.

Action Management: Manages quality and productivity of employee’s work. Follows through on the employee’s work plan from planning, implementing and monitoring to evaluating and reporting.

Financial Management: Implements process improvements to achieve operating efficiencies and value for money. Manages the portion of the budget allocated to team building and employee engagement.


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

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