City of Toronto - Toronto, ON (30+ days ago)

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Job ID: 8287

Job Category: Human Resources

Division & Section: Corporate Real Estate Management, Office Portfolio Optimization

Work Location: METRO HALL, 55 John Street

Job Type & Duration: Full-time, Temporary Vacancy, 36 Months

Salary: $103,303.20 - $121,375.80. Please Note: The salary reflects 2019 rates

Shift Information: Monday to Friday, 35 Hours Per Week

Affiliation: Non-Union Management

Number of Positions Open: 1

Posting Period: 24-Jun-2020 to 09-Jul-2020

The City of Toronto is embarking on a strategic initiative, ModernTO, which will optimize and modernize the City of Toronto’s office spaces to build a new and healthy model for our workspaces. At the same time, the program will drive change to our corporate culture, and foster a workplace environment that responds and adapts to the evolving needs of our employees, while transforming how and where employees work. The program hinges on three interrelated plans:

A physical transformation of the office space;
Adapted technology for employees and office space; and
Remote working program with appropriate guidelines, tools and training.

ModernTO is a plan to re-imagine employee connections to work. Its vision is to provide more choices and flexibility to our employees around how we work, where we work and when we work. To achieve this vision, we are looking for a Senior Change Management Consultant with strong leadership skills, excited about advancing workplace change.

Reporting to the Director Transformation Workplace Strategies, the Senior Change Management Consultant will lead the development of the change management strategy and implementation plan for the ModernTO Program. We are looking for someone who has a passion for change management and is able to manage a broad range of responsibilities from providing high-level, strategic consulting and advice, to assessing, analyzing and developing plans, to actively engaging in the hands-on work of implementing, facilitating and training.

Major Responsibilities:
Understands and applies change methodologies and principles, types and stages of change management and develops a strategy and implementation plan for ModernTO.
Develops, maintains, implements and communicates change management framework, language, policies, procedures, tools and resources to support development of consistent, common change management practices.
Provides strategic advice, guidance, direction, leadership and solutions to senior management, project teams and individuals for the ModernTO Program and its various components to ensure successful implementation and benefit realization.
Researches, defines, recommends and prioritizes new opportunities, continuous improvement, emerging technologies, tools, resources, methodologies and strategies to maintain and improve change management practices.
Acts as subject matter expert and advises on change management practices and effective implementation and application of change management framework, strategies, tools and resources.
Engages senior leaders to promote alignment and ensure appropriate sponsorship of initiatives to achieve successful and sustainable outcomes.
Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Assesses, evaluates and anticipates organization and stakeholder readiness, ability and capacity to undergo change, makes recommendations to senior management and develops plans for the enhancement of change capacity and capability.
Assesses learning needs to determine scale, complexity and magnitude of learning and development needs, identifies the gaps and develops plans including resource requirements, budget needs and performance metrics.
Promotes organizational learning and takes steps to integrate and embed change management in corporate and divisional initiatives.
Leads the design, development, delivery, coordination and evaluation of training programs related to change management to meet diverse needs of different stakeholders and audiences.
Collaborates with training staff to promote and embed change management approaches in the development of training materials and delivery of training.
Provides support and information on new best practices, innovations, tools and resources to a change management community of practice.
Facilitates and/or collaborates on leadership development in change management for management level staff, including project sponsors and project leads.
Develops corporate data analytics for performance analysis, including return on investment measures, and develops and advances recommendations for improvements.
Designs and conducts "lessons learned" and other evaluation strategies and recommends changes to processes and practices to build on learnings.
Develops a measurement and benefit realization strategy and monitors achievement of performance outcomes.

Key Qualifications:
Extensive change management experience, preferably in public sector and unionized environments.
Extensive experience working with senior leaders in an advisory capacity, particularly in addressing their role in effective change leadership.
Extensive experience developing and executing change management activities including engagement and training plans.
Extensive experience working in an environment where multiple stakeholders may be resistant to change and need focused and effective communications strategies.
Experience communicating the change story effectively with multiple stakeholders at different levels within, and external to, an organization.
Experience working at a strategic level, liaising with stakeholders to identify potential change impacts and ensure change plans are in place.
In-depth knowledge of current change management methodologies, principles, practices, processes, tools and templates.
Resourcefulness, ability to multitask, and strong consulting skills.
Ability to communicate effectively, excellent written and verbal communication skills, including negotiation, influencing and presentation skills. Strong ability to facilitate small to large sized groups and discussions.
Formal change management and/or project management accreditation will be considered an asset.
Relevant experience with organizational and real estate/property management-related transformation will be considered an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.