Account Manager / Retail Consultant

Retalon - North York, ON (5 months ago)

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We live in a Decade of Smart: from Smart Phones to Smart Planet. Many of these achievements have become possible, due to the ability to analyse data and accurately predict outcomes. This new technology, called Predictive Analytics has already revolutionized many aspects of our life, including healthcare, finance, social interactions, marketing, and retail to mention a few. Predictive analytics has quickly become one of the fastest growing and demanded technologies around.

Retalon was the first company (and still is the only company) that has built a completely integrated solution for retail organizations and distributors, based on predictive analytic platform. CIO Review has chosen us as one of the “Most Promising Retail Technology Companies”. We’ve established strong partnerships with a number of leading technology and consulting organization. Our results speak for themselves:

We are growing and building exciting technology! We have customers in a dozen of retail verticals and across three continents. Want to join our family? We are looking for people, who love doing things for the first time, have a passion for building the most advanced and accurate predictive engine around, and who love learning new things and sharing their ideas. We have aggressive growth plans and welcome individuals with similar drive and determination.

If you would like to work in a flexible environment on challenging projects, we would like to hear from you!


The Account Manager serves as a main point of contact between Retalon and its customers developing a long-term trusted relationship with them. The Account Manager should have periodic face-to-face meetings and calls with the customers to provide them with expertise on best practices in retail, recommend how to use the Retalon system, understand customer requirements, and collect feedback. Internally, the Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions based on individual needs.

Job Responsibilities:
Working with Customers:
Understand, gather and document customer requirements
Provide customers with retail expertise and help in understanding Retalon system and processes
Convey customer education and training sessions, and help with UAT
Ensure Clients satisfaction Success of any projects related to the account
Recognise the need in additional professional services and customizations to the customer
Assurance that the customer gets timely business and technical assistance
Be involved with a hands-on approach to company activities

Work with the development team on customer requirements and new functionalities
Participate in further development of the Retalon solutions
Configuration of retail business rules for the customer environment
Oversee the system deployment process (retail side)

Skills Requirements:
Undergraduate degree, in business or related field, or equivalent experience
Minimum 5 years of experience working in a retail organization
Proven experience in at least two of the following retail processes:
Demand Forecasting and Inventory Management,
Merchandise and Assortment Planning
Pricing, Promotions, and Markdown optimization
Superb verbal and written communication skills
Excellent analytical and people skills
Ability to travel 25-30% of the time
Bi-lingual (English and French), an asset
Knowledge of SQL, an asset
Experience in data mining and statistical analysis, an asset
Strong technical/computer acumen


Why join us?

Work with a winning team: we are disrupting the retail market
Our customers trust us and enjoy working with us
Become a part of a team of creative people who constantly learn from each other
Flex days allowing for additional days off, and flexibility in work hours
A comprehensive health and dental benefits package
Annual performance bonus
Great office location (North of Toronto close to Highway 407 - no time wasted in traffic)
RETALON is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require an accommodation at any stage of the hiring process.