Job Title: Field Support Officer
Reports To: ParagonOperations Management / Property Management
Business Unit: Security Operations Group – Durham Office
Rate: $14.35 - $17.00
Date Issued: July 26, 2021,
Date Revised: October 15, 2021
Who are Field Support Officers?
Field Support Officers are members specifically assigned to the service team that are trained to work at the majority of our Class A sites. They will be working alongside our mobile units during events that require a high caliber of thinking and experience.
Why a Field Support Officer?
As a Field Support Officer, they will be utilized to cover open shifts, or paid duty for various assignments. Being located in Durham while securing several locations in the heart of Durham cities and towns, we have noticed the increase in crimes and property damage. Our clients request an increased guard count at a moment’s notice. There are times clients have requested level 3 tactically trained guards to be placed at their sites for days and weeks at a time. The client has specific needs and requirements when protecting their assets. They only want individuals that are above average. To counter this request, as a security company we would deploy these field agents to address the clients need
Going Above & Beyond!
The Field Support role is meant to over time become an integral part of the property’s day to day service offerings and delivery. The service offerings will vary based on the property, its unique tenant base and the location’s customer needs.
This specific guard is meant to interact directly with the customers during their entire day.
Field Support Officer Program Logistics
Know your property – Upon starting the job an FSO should be provided with adequate information about the property, location, building amenities, tenant group, area restaurants and attractions. FSOs must be knowledgeable and able to give information and answers to customers about their location and immediate surroundings in the area.
Operating Hours – The shifts are full time, and in accordance with the team scheduler and Locating Commissioner
Appearance – the FSOs will contribute to the overall first impression customers have when entering a building. Therefore, their appearance and uniform are extremely important. Both male and female guards should wear their full uniform. Ideally the look should be uniformed and incorporate the property’s and/or Property Management colors if deemed necessary. Paragon offers a selection of his & hers uniform article and equipment.
Training – FSOs should all be trained on property logistics, equipment uses, and systems use (where applicable such as access control systems, Eservus, etc.). In addition, all FSOs should receive some form of Customer Service training. Paragon offers a Customer Service course. Additional Advance Security Practitioner training is recommended as that enables the guard to understand the Management culture, values and customer service mission.
Level 3 security training should also be provided so the guard knows what to do in the event of major emergencies such as Fire Alarm response, Medical Emergencies, Elevator Entrapment etc. Specifically, what happens during these events and what is their role as a member of the Field Support Officer Team. Also, when, why and how to dial 911 when necessary and the importance of ensuring that is done quickly during major emergencies.
In addition, basic awareness training should also be provided. Specifically, the “See Something Say Something” mantra should be strongly reinforced with all new FSOs.
Major Functions, Tasks & Requirements
- Serve as a trained professional for various roles on these different sites
- Able to de-escalate situations as how base building guards would during an interaction with an individual who is not permitted to be on site
- Familiarize with building operating procedures such as Fire panel operations, P.A announcement, site evacuation procedures,
- Able to work ALL SHIFTS - this means nights, afternoons & weekends
- Law Enforcement or a Police Foundations Diploma are also an asset
- Above Average Customer Service skills
- Team Players - positive, honest, & motivated
- Above Average Computer skills
- Excellent Communication Skills - English - Written & Verbal
- Individuals over 25 years of age and with a full G license would be an asset but not limited to it
Medical & Dental Benefits are provided after probation. Advancement opportunities available through internal career pathing. We pay you for specialized training. Selected candidates after probation receive MLEO certificates (Municipal Law Enforcement Officer) to issue city Parking Violation tags on approved properties.
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Sick Days, Paid Holidays, Employee incentive programs, Peer recognition programs.
LOCATION: Paragon Durham Office
ADDRESS: 226 Gibbons Street, Oshawa, On L1J 4Y6
Why Paragon Security?
Paragon Security is a Canadian Security and Investigation Organization, dedicated to providing the finest security services to industry and commerce. Our mission is to proactively protect life, property and the assets of our clients; we fulfill this mission through ongoing investment in advanced innovative technology and by ensuring that Paragon’s Security Guards receive continuous training. We're committed to rewarding our people for their skill and dedication to our clients, while providing Paragon’s owners and shareholders with a reasonable return on their investment.
If you are interested in applying for this position with this exciting employment opportunity, please apply with resume attached. We want to hear from you!
Locating Department - Corporate Services
Job Types: Full-time, Permanent
Salary: $14.35-$17.00 per hour
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Vision care
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- On call
- Weekend availability
- Can you work all shifts including Days/Evenings/Overnights?
- Ontario Security Guard license (required)