Promoting a passion for service and salesmanship
Day to day shift management. The goal is for the service manager to be familiar with all day parts. Primary responsibilities include being a guest first role model, being on the floor at peak times, ensuring appropriate service levels at all times including should periods, assisting where necessary, working with staff to improve their skills and ensuring marketing and sales opportunities are maximized.
Recruitment, training and development, scheduling and performance management of service staff
“4 walls marketing” to support all company and local store initiatives
Developing and participating in a positive working environment and maintaining open communication between management and staff, between front of the house and back of the house staff.
Ensuring all standards and policies are followed, including those related to safety, food preparation or finishing, timing and cleanliness.
Achieving financial targets related to the front of house, including cheque average, labour cost and productivity goals.
Staying current with operations review and guest service
Minimum 3 years related management experience in an equivalent, branded retail foodservice setting (Quick Service Restaurant)
Proven financial management skills including ability to control product and labour costs on a weekly basis
Experience with food service catering
Strong managerial / supervisory skills and capable to motivate, lead and develop staff
Superior customer service skills
Excellent communication skills (written and oral)
Knowledge of Microsoft Office, Excel and POS System an asset
Advanced Food Service Training (AFST) is a must or will complete AFST within 90 days of hire
Learn more about us at www.compass-canada.com!
Thank you for your interest in a career with Compass Group! Only those selected for an interview will be contacted. We will consider your resume for additional opportunities. Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation.