: Canada-Toronto-The Fairmont Royal York
Server, CLOCKWORK (part-time)
To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests’ expectations have been at least met, if not exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it’s shareholders and yourself.
Hotel Overview: Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the city’s world-famous theatre district, vibrant nightlife and Toronto’s best shopping and dining. Ninety years after opening its doors in 1929, Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality. With a grand-scale transformation complete the evolution of the hotel’s storied history invites a new generation of visitors and guests to discover this next chapter. With over 1300 guest rooms, 70,000 square feet of meeting and conference space, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto’s leading luxury hotel.
Summary of Responsibilities:
Reporting to the CLOCKWORK General Manager, responsibilities and essential job functions include but are not limited to the following:
To report to duty punctually, in full uniform and ready for work in order to maintain the integrity of co-workers and guests
To consistently offer personal, friendly and efficient service
To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, their garnishes, contents and preparation methods. Be prepared to answer any guest questions about menu items in a direct and concise way
To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
To be aware of safety and sanitation when handling food and beverage
To understand each work section and all side duties that may be assigned to you
Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To fully understand and follow the hotel’s recycling program and procedures
Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
To understand how to operate all the equipment used in the outlet
To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)
Previous work experience in a restaurant/food and beverage setting
Excellent interpersonal skills and a team player attitude
Smart Serve training program certification an asset
Must be age of majority to serve alcoholic beverages
OTEC certificate an asset
Must be available to work shifts work including weekends and holidays
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Visa Requirements: Must already be legally permitted to work in Canada.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-860-5091 or email@example.com if you require accommodation.
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
: Rotating / Shift Work
: 08.Feb.2020, 4:59:00 AM